Dropbox: Cloud & Photo Storage ٤+

The DropBox Folks are Good People

The city I live in received a direct hit from Hurricane(s) Laura and Delta back-to-back in Aug. 2020. Laura was a Category 4 with sustained winds of 175mph. Delta dropped 17 inches of rain in 4 hours. The damage to my home and the City was extensive. I was shocked and devasted by the damage because I had just retired as the result of a complex hip fracture. I was on crutches and dealing with severe pain.
I had subscribed to the Dropbox Premium version a few months before the storms. After the storm I was unable to afford the monthly fees because the debris cleanup and living expenses in the aftermath of the storm were stretching my wallet to the extreme.
I called DROPBOX Support and explained my situation and indicated I needed to end the subscription. The SUPPORT TEAM was very nice and supportive. They downgraded me to the free version.
I remember that experience with gratitude. And I thank the Dropbox folks for their help. The app. is great. I love how it integrates with my other apps for all kinds of content. It is very useful for creators like myself.

Text editor is bad

I’ve been using the Dropbox text editor for years. It seems after the last few updates the text editor is very buggy. 1) I when I save, it says I have a new version. So I have to reload the file. 2) When I select edit, sometimes the file opens with the cursor at the top, sometimes the file opens with the cursor at the bottom, sometimes the cursor jumps around randomly. The point is, when I click edit, I want to edit where my cursor is. When the file jumps around, I lose my context, and have to scroll up and down to find what I wanted to edit. 3) sometimes I type and nothing appears. I can actually see the cursor in another part of the text, I can type letters, but nothing shows up. At this point, I have to close the editor and open it again to clear it up. 4) sometimes I try to select text, the selection doesn’t align over the actual text. It seems to be out of sync with the position of the text. 5) sometimes when I select text the selection jumps to the right side of the screen even if there’s no text there. It won’t allow me to adjust the selection.

Clearly, no one at dropbox actually uses to text editor or they would run into the same problems. Also, they must not have test cases. To run through every time they make changes. This is simple regression testing.

please pass this on to someone in charge a Dropbox. Thanks

استجابة المطور ،

Hey there, thanks for reviewing our app.

We encourage you to reach out to our teams on Twitter at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/ so you can tell us more about this, and allow us to help.

Thanks!

Horrible Background Battery Usage

I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.