The city I live in received a direct hit from Hurricane(s) Laura and Delta back-to-back in Aug. 2020. Laura was a Category 4 with sustained winds of 175mph. Delta dropped 17 inches of rain in 4 hours. The damage to my home and the City was extensive. I was shocked and devasted by the damage because I had just retired as the result of a complex hip fracture. I was on crutches and dealing with severe pain.I had subscribed to the Dropbox Premium version a few months before the storms. After the storm I was unable to afford the monthly fees because the debris cleanup and living expenses in the aftermath of the storm were stretching my wallet to the extreme. I called DROPBOX Support and explained my situation and indicated I needed to end the subscription. The SUPPORT TEAM was very nice and supportive. They downgraded me to the free version. I remember that experience with gratitude. And I thank the Dropbox folks for their help. The app. is great. I love how it integrates with my other apps for all kinds of content. It is very useful for creators like myself.

I use Dropbox to store all my files I do not want to loose. I have photos, genealogy, health files, expenses, receipts, contracts, and so much more. Unfortunately, I find myself fighting with the program all the time. When upgrades are made, I find there is a glitch of some sort. Once I was notified I needed to backup my files. In the process of doing this, I lost them all. 3 years worth of data! There were no directions for backing up. There was no access on how to recover from old backups anywhere. These things should be clearly outlined in a manual, if there is one. The other thing I hate is that if you transfer files in or out of Dropbox, you have to do it one file at a time. You can’t transfer multiple files or a folder of files to Dropbox. Also you can no longer get to things like print or move a file to editing program (Word) without first clicking on “share” to find those options. Why the need to double click for these options? Other options are available with a single click but I don’t use those things. Ok, I have more but will stop now. I do like the program and still use it. Not so much on my phone due to the above complaints. Just wanted to let others know what life is like using the program.

First of all, I am blind, but very good with computers. At least I thought I was. I’m not trying to get sympathy. I’m just frustrated with all of this. I’m I am so frustrated with Dropbox. I’m gonna try to get my stuff out and do something out to back my files up. I had to upgrade professional so I can try to speak to somebody but again they said you can’t talk to nobody until you get enterprise. They added security to my dropbox that I didn’t ask for. I should be the one to adjust the security on my own folder I pay enough for it. Now I get a two-step verification on the phone that never existed and an email that is inaccessible and I can’t get nobody at Dropbox to help. I have 3 TB of information that I have saved up over 30 years and now I can’t access it so I’m trying to go through back doors. And I’m so upset with Dropbox I’ve done feedback, tickets and everything dropbox. You can go stick it. I’m so fed up with you. This is not a way to run a company. it appears I’m not the only one that feels this way. I’ve been to several message boards to try to find help to get my stuff back but I can’t so I guess I’ll just wipe the sleep clean and go somewhere else and just live on an island. Thanks a lot Dropbox.

I didn’t wanna have to do this here but since it’s impossible to get a hold of tech-support at Dropbox, I have to do it. I upload documents to a service and once that Service receives the documents they send me an email I then open up that email click on the link and download the documents that I uploaded. These documents are proof that I uploaded them to that service. I then download those documents through a web browser on my iPad and then save them to dropbox as a PDF. Since the last update to iOS to 17.3, when I go to upload the document to dropbox from Safari browser, I get a message stating that there is no Internet. This means I cannot upload the document to dropbox through Safari browser. I can do it to any other online cloud service just not to dropbox. I can upload from anywhere else on my iPad to dropbox just not from Safari. Apple said that this is a dropbox problem not their problem since it seems to only happen when uploading the dropbox. Since I can’t get a hold of anybody at tech-support to talk about this, they will not know they have a problem. Hopefully somebody at dropbox will read this. Fix the problem.

Currently dropbox has playback issues on my iPhone 15 Pro Max. I’ve updated to the latest version of dropbox and still have the issue. When listening to an audio file I’m not able to scrub through the audio with the playback bar to select different parts of the song without it repeatedly freezing up. Not an issue on my other devices but has been an issue on the iPhone for a couple months now across a few versions and it’s getting very annoying! I use this to review mixes for clients, and have for years now, usually without much issue. Besides that I’d also love if playback of a file could continue on iPhone while you browse through other folders the way you can do on iPad. Bonus feature would be allowing me to create playlists of audio files so I can listen to songs in sequence that are supposed to play back one to another. Love Dropbox but really would like this bug addressed. Would put the app up to four stars for me. The other bonus items being implemented would make it a five star app for me. Thanks!

I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.

Hello,I depend on Dropbox for my personal and Business data back up and I have an iPhone 11 with all of the latest iOS and software, however the dropbox app from the AppStore will not upload my photos! Even when I’m on a Wi-Fi connection at 50+ Mbps upload speeds, it is not enough for me to get my photos and videos uploaded which is a bug in the app surely. If I literally watch it upload, it is so slow that it takes minutes for a simple photo to upload and if I walk away from my phone (even with the screen on) it just stops uploading and is on the same file/photo when I come back to it, sometimes up to an hour later. It’s like when my phone is sitting still it won’t upload photos, which I’m sure is some sort of a bug with this app that is tied to some sort of sensor on my iphone. Something that needs to be investigated and resolved because given that I have the dropbox business enterprise premium plan I should be able to upload photos or someone should respond to my support tickets and help me resolve this issue which I have recorded exactly as I’ve stated on video. And I've never had a reply for support beyond an initial email.

Edit: Oh my gosh they actually updated the app update description!End.I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.

A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled.Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.

Dropbox is vastly inferior to competitors. Attempting to download your files is a massive headache for anything bigger than a megabyte or two. On a very stable 500Mbs connection I routinely have to start all over again 3-4 times or more to complete large, but not ungainly downloads. I’ve never had to do this with Google’s cloud storage on the exact same connection. This unstable download behavior happens on both the iOS app and the web browser version. The web version is slightly more stable (2-3 restarts), but only if it is the front, active window and you can’t use the computer until the download Background downloads routinely fail. Service is garbage. Only reason I use it at all is a client who shares files otherwise I’d close my account and delete the app. Google Drive is a far better service and gives you more storage. Get rid of Dropbox. It’s junk. Update - Dropbox responded with “Delete the app, restart your iOS device, redownload the app…” Um, did you not read the review? The unstable behavior happens on the app AND the laptop web browser so let me repeat - DROPBOX IS JUNK. The staff obviously don’t even know what they are doing. Google Drive is sooo much better. Get Google Drive instead.