DS cam 4+

This is a great app for the most part, but some of the recent updates( as a couple months), made it so I am running into app issues.
The 1st major issue I am having is that audio doesn’t load half the time. I need to keep on relaunching the app and sometimes the audio feed would load. This happens on all cameras local to nvr and remote. This happens with and without Bluetooth devices connected to my iPhone.
Another issue I am running into is if the feed is buffering, it is hard to close the app. I have a iPhone 12 that doesn’t have a physical home button, and you need to swipe up to close apps… for some reason the app locks me out of the ability to swipe to close until the feed buffers. I end up trying to swipe up for 30 seconds or so until it registers.
I would be happy to provide diagnostic data with developers, please take a look at this issue

Dear User, would you please submit a support ticket to https://sy.to/support2svs so that our engineer can check the environment and assist you with the issue. In addition, please paste ticket number here after you submit tickets to let us ensure issues have been solved. Thank you for the feedback. We will keep working hard to make DS cam better.

Overall I really do enjoy this app and Synology SS. The notification and viewing functions work as expected.
Previously I was on a cloud based camera system. Not to name names, but it got really old having constant subscription ads not to mention the delay in loading live video. Sometimes 60+ seconds and by then the detected event was over.

Problem solved with Synology SS and this app.
Connecting over the LAN or WAN is extremely fast. (assuming you have solid internet service)

The only complaint I have is that I have 4K cameras which require a lot of bandwidth to view. You can specify a secondary stream profile for mobile viewing at a lower resolution which works fantastic for live viewing.
However if you try and replay an event, it replays at the higher recording resolution which is a issue on limited mobile bandwidth.

It would be nice if they would add a streaming transcoder function to lower the resolution when needed on playback.

Or add a option to record video at two different resolutions and allow you to switch between the two.

I know I could lower the recording resolution. But that defeats the purpose of the high resolution cameras if I ever needed the video as evidence.

Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.

Ive been using this for 18 months and It suits my needs fine. Im pretty low maintenance with my needs, I run 8 POE cameras and have no issues. I had disconnect issues in the beginning but realized I needed to have static IP addresses so my cameras would stop getting diff IPs during power outages. Since making that change in my configuration all has been good. Also, set playback quality to Low so you are not trying to send high quality video to your tiny mobile screen. Took me another minute to figure out why my mobile would bog down, it was due to 8 cameras of high quality video coming in at same time. Now all is smooth and has been fitting my needs for some time with no issues for me. Your results may vary.

Dear User, thank you for the kind feedback. We will keep working hard to make DS cam better.