Duke Energy +4

Good Start

That Duke Energy has an app is nice. The layout and navigation could be better. A home button to avoid backing all the way out. The data is unlikely to change during a single session and could be cached for that one session. The impression is that it’s querying the source each time it displays a known screen, causes a delay in display, and an undue burden to the source.
While performing the initial display, it could be prefetching additional data.
I’m not going to use an uncommon online payment service. Western Union is a known name, but not for online payments. No benefit to me to give another company my account details, and pay a fee. Other monthly services do not require this. Integrate with Apple Pay. Give the user confidence.

Resposta do desenvolvedor ,

Hey there! Thank you for checking out our app. We appreciate you taking the time to leave us feedback. We're always looking for ways that we can improve our user experience, and we appreciate your suggestions.

No outage map?

I’m experiencing an outage right now. I reported it via text and text back said over 1,500 ppl are affected. Then I remembered I had downloaded the app so I opened it to see if I could see the outage info and updates. My app doesn’t detect that I submitted an outage until I resubmit it via the app. Also there is no outage map on the app?! And no updates. I found an outage map for Duke via a web browser but that one gets updated every 15 minutes and no sign of my outage that supposedly is involving 1,500+ ppl. After the debacle that was Duke’s communication with its customers during Hurricane Irma in 2017 (when we were without power and communication from Duke for over a week), I would have hoped that things would have improved. However, it seems that it hasn’t. Your text system seems to have the information so the app should be updated with the SAME info in real time. Otherwise, it’s useless. Please fix this. Thanks.

Resposta do desenvolvedor ,

Hello there, and thank you for your feedback! We hear you loud and clear. We've been working hard on the Outage Map feature, and we're happy to report it will be included in our next release! Other outage-related features are coming in the future, too! Thanks again for using the app and for your suggestions!

Definitely needs work

Being able to see how much usage is being used each hour is neat. However, where the energy is being used is not shown. The only thing the app provides is that much more than just using the regular website. It’s nice to have an app to sign in quick however for how much Duke Energy charges everyday (unless your on the energy fixed plan) it should be way more sophisticated. It’s obvious they didn’t want to use to much of their over priced energy for a decent app and it shows!

I use apps for many things most apps if you click it will bring you to the next thing in less than 3 seconds. The waiting reminded me of AOL not quite as long however don’t put an app out for the public to use unless you’ve done a trial run like I said for the amount of money Duke Energy receives daily. I find this app to be quite disappointing.