Duke Health Anywhere +12

My primary care tele-health visit was extremely convenient and efficient. Not having to wait for a primary care physician office to open at 8am, and drive to that doctor’s office saved me time. I scheduled my tele-health visit via the Duke Anywhere app around 5:00am and I was finished with my appointment at 5:25am. When you need healthcare, the last thing you want is to be more inconvenienced. This app allowed me to get the care I needed in a timely and efficient manner.

Thanks, Duke Health!

My experience with this service has been amazing. I had a uti . My regular doctor wanted me to come in despite the coronavirus pandemic going around. I downloaded this and seen in doctor in a couple minutes for $20. My antibiotics were at the pharmacy and filled within 30 minutes of my virtual visit. I highly recommend this tele doctor.

The app worked really well and the service desk support was great.

The provider service wasn’t great. The provider I worked with didn’t send any follow-up information nor did they submit the Rx in a timely manner. There is no way to contact a provider directly to inquire about issues, either. You have to call a service desk, they have to submit a ticket, and you’re at the mercy of a provider to respond in a timely way.

This would be a better program if checks were put in place to ensure providers completed all tasks for one patient prior to seeing others.