Duo Mobile 4+

Endless Cycle of frustration

The Duo Mobile app is realistically one of the largest stressors I have experienced in my life. Upon getting a new phone I was unable to access any of my school work/grades/tax information for months. If you need to get a new device it requires that you verify the new device with your old device, but for many people when a new device is purchased they no longer have access to their old device. Their “help” support staff is among one of the worst of its kind (which is saying something). It took me approximately 6 hours to recover my accounts.

Moving on to normally logging in the process is arduous and frankly broken. I have no way to remove my old phone number as the primary verification. There is a “click to accept” box to remain logged in for 24 hours on the login page, although you must be verified to click the box, and upon verification you are immediately redirected away from the page. The system is inherently broken. Yes calling may be faster than scrolling through all your texts looking for old verification codes, but I should NOT have to receive a phone call or spend minutes searching my texts simply to do economics homework.

If you are an administrator considering using this app, please find some other service. Using duo mobile will cause your employees/students immense stress and disdain against your organization.

Got a new phone, now I can't log onto my university account

This is the worst app I've ever used. Absolutely unnecessary and difficult. I've put up with it until now, but I can no longer sit silent. I recently got a new phone and in oder to reconnect duo to my university I need to log into my university account. But in order to log into my university account I need to verify it through duo. So obviously through this very dumb circle I can no longer log into my university account on my phone. Duo does offer verification though my old phone, but guess what? I no longer have that phone so it is absolutely impossible for me to verify my account through my old phone. I sincerely hope my university stops using this app as this is the worst experience I've ever had. All I want to do is be able to check my grades on my phone and I'll never be able to do that. And soon my 120 day access will run out on my labtop and I will no longer be able to access my school account which contains my grades, classroom, assignments, and more as I cannot verify my university account through duo. Making it virtually impossible to have access to my school account all because I got a new phone. This is the WORST app and experience I've ever had.

Developer Response ,

Hi QueenBee, that sounds really frustrating, and I'm sorry you lost access to your university accounts. Please contact your IT help desk, or if you aren't sure of the number, check with a professor as they can point you in the right direction. Your help desk will be able to unlock your accounts for you so you can resume your schoolwork.

My school forced me to use this

No one cares about me enough to try to hack me. The much bigger risk is that I forget my password and lose access to my accounts! This is happened to me many times because of these stupid mandatory changes and is WAY WORSE HARMFUL than the risk of actually being hacked. These “security features” make simple services a PAIN. And they commonly LOCK YOU OUT OF YOUR OWN ACCOUNT. I changed my phone number recently, and this has caused me to get LOCKED OUT of many basic services that require these stupid “two factor authentication” YEARS worth of information GONE because of “Security” What a joke! Also, why should I trust YOU with m my information? Because I DON’T, and I should have the right to NOT give it to you!

Many services now make me change my password and use special characters which means I’m much more likely to forget it, losing all of my information! Stop forcing people to use these. They don’t make you safer, they just make your life more annoying and more likely to lose your information due to you forgetting your needlessly complicated password. Listen to the people.

I wish I could give you and companies like you 0 stars but I can’t