Duplicate Photos Cleaner 4+

when it comes to so many apps promising so many things and always being left short ever time……I have found this app to absolutly amazing AND fullfilling everything promised !!! I’m more than happy with wha’s been delivered! Its been awhile since Ive written a review but was more than happy to take time out of a crazy busy hecktic schedule to write this one. I will be telling every Mac user I know about this program and will be telling everyone I work with to download it and see for themselves….. And so should you !

The app identifies and deletes photos, but the instructions are minimal, there’s no phone support and help is provided via emails—and its frustrating to have a dialogue with emails coming back the next day. For example, the drag and drop process is not intuitive and frustrating. Once I figured out how to compare folders, it took about an hour to process—and that’s totally fine and understandable. I hit back space a couple of two occasions, only to discover, without any warning or prompt, that it deleted the hour long comparison. The customization options are fairly minimal and, again, there’s little instruction as to the effect of the changes in the online pamphlet or the website.

I will say that the developers seem well intended and responded within 24 hours to my queries.

All in all, unless you have innate instincts for using this app, you’ll be frustrated. On the other hand, its only $1.99, so you’re not out too much for checking it out on your own.

Every time I ran this program on my Photos library it used up all available RAM, causing the system to halt the search. I couldn’t get around this problem even after restarting, closing all other programs, and trying whatever else I could think of. Pocket Bits’s tech support was unhelpful. They asked whether my computer had low RAM, but my computer is a powerful Late 2016 MacBook Pro with the maximum 16 Gb RAM. RAM is not usually a problem on this machine, even when I run a virtual machine and heavy-duty research applications. This program is the only one I’ve ever seen cause this low RAM problem.

Pocket Bits never refunded me my money even though the product didn’t work, although eventually I stopped engaging with their tech support staff, who just wanted to offer more ultimately unproductive solutions instead of refunding. I give 2 stars instead of 1 because the program does appear to work for many people, and it did identify a handful of duplicate photos before quitting.