E-PASS Toll App +4

Called up Epass Custer service and Anthony picked up with a clear and concise chill welcome. He quickly was able to find my account and go over my fees. Anthony explained all 7 toll violations and gave the total. Anthony heard the frustration in my voice and offered a solution by cutting the price by 40% and got me fixed up with a little sticker for the car so there’s no more riding dirty. Anthony also stayed on the line to walk me through the EPASS MOBILE APP and set up which took only just 2 minutes. THANK YOU ANTHONY!!!! Epass company do not lose this employee as he is outstanding and an excellent customer service rep. Anthony deserves compensation (a PAY RAISE) for his customer service talent and the fact that he left such a wonderful lasting impression of the business. 5 STARS RATING!!!!!

We are new to Florida so we were just paying by plate but when we got the bill and seen how much we could save by having a easy pass and having previous tolls discounted by signing up, we were all in. It was super easy and if it doesn’t work for you on the app, it might have something to do with the time of day because I tried in the evening one night and got a message the server was down then tried the next day at around 4pm and it worked. I’m all about saving some money!!

This app is terrible and I emphasize nobody use it! My only incentive was to use it for the discount, however after installing the app and attempting to make a payment with my debit card the app declined it multiple times, as well as my credit card, and third card. After being fed up I called Epass to pay the bill. After getting off the phone and checking my accounts I see I have one account charged 4 times for $150 my credit card 3 times for $150 and separate debit card for $150. I have spent the last three days disputing it with Epass for them to say they don’t see any of the charges after me going in person, showing them their app!!! And the statements from them on my account they still say there is nothing they can do for me as now I have to get a new wallet of debit cards and while my banks dispute it with them.

10 for 10 would never use again ‼️‼️‼️
And I am not the only person who had this issue.