East West Bank Mobile 4+

Not sure why you folks think seeing “ACH Transfer” over and over is helpful. As others have stated, in the old app it showed on the screen to whom the money was being sent. Now I have to click into every single one. You really need to fix this. Making it look pretty and new only gets you so much if the design is not user friendly.

We appreciate you taking the time to provide your invaluable feedback. We are constantly striving to improve our product. Your comment has been noted and something we will definitely consider looking into.

I started using this “new” app for two days now. I use it mostly to pay bills. As I have multiple credit accounts with some banks (Citi, Chase), I had created nicknames in the previous app for easy recall and payment management. And getting to the scheduled payments for review was a breeze with the previous app. This new app did not transfer the nicknames and does not permit adding them. So for now, I have to check each account number carefully every time I want to schedule a payment. This is annoying. Furthermore I have to click a few more times and have to find another pull down menu to get to the scheduled payment screen which is less obvious. The tiny font used on the new app makes it challenging for some folks with less than perfect eyesight. I wish the people at East West Bank had done better research before forcing customers over to use this “new” and terrible app. We don’t even get to try it first or return to the previous, user-friendly app.

Thank you for your feedback! We are sorry to hear about your experience as we continue to work on improving the app and user experience. Again, thank you for your support and suggestion.

Installed the app, tried to log in, and then found out my account was locked. Called the customer service, they said I might have apps that caused this to happen? What in the world? This is the first time I have heard this. Fix your app please. Otherwise just go back to the old app, this is basically unusable.
I’m using two other banks’ mobile apps and none of them locked my accounts when I use the apps on my phone, why are you guys so special, use the excuse of security, but ruin customers experience? Maybe you need to hire someone who actually knows what they are doing? You are basically forcing people to buy new phones at this point. What a trash “upgrade”!

Thank you for your review. We're sorry for your negative experience. We are working hard to improve our app and service. Thanks again for your feedback.