Easy Line Remote 17+

Lots to like with this App

UPDATE: 10/20 My updated app connected automatically( my iOS had just been updated also). I was going to complain about the loss of customized programs but thought I should READ through the information first. I did find that it should be available so I just deleted the app and downloaded it. I did have to turn off the aids to reset them. And the customized setting is there. I’m still very happy with this app for been using this app for approximately 5 months now and still give it 4 Stars
Original Review:I was a little worried because it wasn’t the original Phonks app but it is very easy to use and enables you to set up your own customized settings. I’ve done this on other Kirkland hearing aids apps but this app actually keeps them until you delete them. It keeps the original settings set up by your hearing aids professional so don’t worry about trying it customize them. I also like being able to do the remote adjustments if needed. Nothing is ever “perfect” but this is a very good app and it looks like they try to keep updates fairly often which is a good sign.

Developer Response ,

Thank you so much for your positive feedback, we'll pass your remarks on to our development team. Regards, Sonova Apps Team

Basic, works.

All this app does is control volume, connect by Bluetooth. Don't expect it to do any thing else. If you happen to have it open when the battery is low, it will tell you besides the hearing aid beeps. I haven't had any trouble with the app. Interestingly, the app will make a connection when the iPhone (8) BT setting shows one is not connected but that's how Bluetooth works. It connects to the right one and that sends sound to left. Stereo headphones are the same. Has worked all the time for me. Does mute, volume control, period. Have not had them block connection to car BT from phone or any other BT connection. I use BT a lot at home. BTW app not from Phonak. Have been using app & 9.0 aids for 8 months and all this is still true. Also to dismiss safety notice, just hit return arrow. FYI I'm using iOS 14.1 with no problems. Update with iPhone 12: cannot get it to download which usually means it’s incomparable although I see another w/ iPhone 12 has it. Was working as above until my new phone. UPDATE (10 Sep 2021): still have 9.0 but on advice from audiologist at Costco switched to myPhonak app which works wonderfully. After app update, app status at previous setting even after opening aides, putting in case overnight. None of other problems mentioned in reviews here. BT connection flawless. Still using iPhone 12, iOs 14.7. Do yourself a favor: SWITCH APPS!

Developer Response ,

Hi, we are sorry that you're having issues with the app. Can you contact us directly: https://product-support.phonak.com/s/contactsupport?language=en_US . Kindly include a description of the issue you are facing, the exact model of your hearing aids, your OS version, and your app version. We will investigate the issue immediately. Sonova Team.

The app severely deminishes the capability of the hearing aids

It appears that the K10 hearing aids have a lot of capability, but the limitations and failures of the app (even with the May 2021 update) take almost all of that away. While there are customizable adjustments and programs, the app seems to change back to the preset Automatic (at least) everytime you touch your cell phone - and maybe just at other random times. There is no indication to the wearer, other than hearing changes, that the app has defaulted to the Automatic program. To try to minimize these uncommanded, seemingly random, program changes, I've unconnected the separate Bluetooth connection that ties my iPhone to the right hearing aid for phone calls, music and other audio. I think that helps some, but not much. Too bad, unless the app is fixed, I'll probably just go back to my 6 year old hearing aids.