eBay Motors: Parts, Cars, more 4+

Clean App, But Needs Work...

Biggest problem is its not a stand alone app and requires you to go back and forth between it and the eBay app. Would be much better it you could list and manage all aspects of your listing on the app. Biggest improvement I can think of would be to show the “views, bids and saves” numbers (critical information for buyers and sellers) front and center on every listing view. Zillow does this for real estate and its great!

The pricing for eBay motors includes a Auto Check report as an “added value” but is worthless to classic car listings. While the new fixed price listing setup for non-dealers is not outrageous, I would prefer to have a minimal listing fee combined with a reasonable final value fee. It would result in more listings, but still generate revenue from every listing.

I’ve had scammers with new (0 feedback) accounts contact me first on both of my most recent listings. EBay needs to get a handle on this if they want to maintain any lead on Craigslist and other platforms. As of now, there doesn’t appear to be a one-click method of reporting scammers.

개발자 답변 ,

Thank you for this feedback--we appreciate it and take it very seriously. The app is still quite young and we are doing our best to make it, as you mentioned, stand alone.

We are working on reporting scammers. For now, if you click into a listing that looks like a scam, you can scroll all the way to the bottom and hit the link that says "report listing."

Otherwise, you can report the user directly to our team. Here's the direct number for eBay Motors support:

866-322-9227

We are open M-F 7:00 AM – 6:00 PM MST

Thank you for using eBay Motors.

Listing

I have used eBay in the past for purchasing all sorts of different things. It’s been a fairly simple to use and I’ve had good experience with it. Now. I have just decided to give it a first time try as a seller. I typically use Facebook marketplace because it’s free and been a good tool for purchasing and selling vehicles but I thought I’d try eBay out this time around. anyway due to item pricing the listing was flagged. Then after a couple of calls to customer service I was told the verification process was passed and the listing would be able to go live. this is the second or third phone call where I was told everything would be all set. It’s now over a week since I was charged for the listing and the item is not even live or able to be delisted. At this point I would not pay to make a new listing being concerned the same thing would happen.

I also found it difficult to manage any account issues because they cannot be done from within eBay motors parameters and I had to navigate back and forth between the eBay website and app.

So far the customer service reps have been pleasant and it seems they are helpful but the problem has not actually been resolved.

개발자 답변 ,

Customer service should be able to resolve the issue for you. I'd try touching base with them again. We're confident we can get this resolved for you: https://www.ebay.co.uk/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000

It’s almost all good!!

I’ve purchased many vehicles over the years off eBay motors and all except one was fair. However, the fraudulent listing was not covered well by eBay and it cost me 10k (on a 30k auto) to learn the fine print of buyer protection guaranteed on what the car is supposed to be valued at vs what the car IS valued at...is based on the fraudulent price rather than what I paid and thought I was purchasing. My vehicle even came with a bogus car fax check that was found to be inaccurate. Oh well, I’ve made many good purchases too so it comes out in the end. I still wish they would cover fraudulent lemons better somehow. Thanks