I do not like the new inset for the descriptions! I go to the Description tab to read details on the item I am looking at. I wan and need the full page to be able to read the text and see larger photos, when included. NOW I have this small inset window that is hard to read and any additional photos are too small to get a proper idea of what I am looking at. Please either go back to the full screen format, or give us an option to switch to the full screen version.I noticed a r 2 year old review that was a seller complaining about their reviews and the lack of responsiveness after a poor review where someone purchased an item, and they then cancelled the sale. As a consumer I have recently experienced this issue,where the seller cancelled my purchase of two items without my consent! I paid for my products, so they are now MY possessions! If a seller feels that there is a problem with the product, then they are required to contact the rightful owner to discuss what THEY want to do. Cancelling the sale MAY be the best option, but it is not the SELLER that gets to make that decision. It belongs to the buyer (now owner) ALONE. This is a policy that needs to change immediately! Also, because he cancelled the sale (without my permission) I was unable to leave a review. I contacted eBay several times to get this resolved, but the best I got was a nonfunctional button, so I was never able to express my concerns. A buyer should ALWAYS be able to leave a review!

Like many who were hooked on eBay for more than a decade, I too, stopped using them altogether in 2009 after it was obvious that the 2008 changes were not going away. Since then, I come back to eBay when I’m looking for hard to find items you can’t buy off the shelf/rare treasures. At first I felt like the exodus of auction style listings in favor of buy it now listings was a huge killjoy. Especially because at first sellers began asking absurd prices. Sales were sluggish at best which further decreased the plethora of items rare and common to meh. But in recent years, the natural adjustment of the market has caused a bit of a renaissance period for eBay. While the listings are still predominantly BIN, the prices are more realistic and most sellers have added a bit of fun back into it by including “make an offer,” on their BIN listings. The eBay app is super convenient that I can fully keep track of what I’m watching, bidding on, what offers I’ve made and any counter offers, my winnings/purchases, messages, everything, is all right there in the palm of my hand. I will say the app is not that great from a seller’s perspective because some of the most important features, while creating a listing, and even just keeping track of sales (like the seller’s details page and the sold item and buyer info pages are not available through the app. This is a really big deal to sellers and honestly, it needs to be added to the app so sellers can offer as many or as few options to potential buyers as they like.

You would think Ebay is acting like a concierge in the interest of the buyer. What type of concierge offers their customers counterfeits and the copies over the original first ? There’s definitely a conflict of interest on eBay ever since they initiated this promoted listing feature, which is directly competing with all authentic products ,Especially when the corrupt data ends up on their corrupt programs such as Terapeak and street pricer that blindley suggests what you should be selling your authentic product for when comparing thrm to all the copy junk and counterfeits data they have allowed to end up on those program as authentic’s !It’s also corrupts the promoted listing program because now the seller has to compete with artificial prices created by this tainted price information to be included into main stream pricing. When I search for an item on eBay I would like to see all the authentic‘s from top rated sellers first in top search resultsI’ and not buried on page 10 or 15 like you currently have it regardless of price. And all the junk and counterfeits on the bottom of search results as an alternate purchase option buyers can use to filter out .Just like they do in a department store in the back on the clearance table., or in the Alley district of LA . unless Im A frugal buyer who intentionally choose Open box, refurbished, or salvaged junk over authentic‘s , regardless of how much the seller is paying to promote that counterfeit or Fraudulent listing!

I have been buying selling on eBay for a long time. eBay was the first site of its kind and honestly to this day, in my honest opinion it’s the best. I sell luxury items on many platforms- none of which can match eBay’s customer service. I love that you can call customer service and get an actual person. Most companies now do not have a customer support line- just email and chat options. Both of which are good for small issues, but when you have a concern and need reassurance and support- you need more than a generated email saying “ a representative will assist you within the next 5-7 business days. I absolutely love that eBay now has the authentication process. I know that comes at an extra cost but it is well worth it in my opinion for all parties. Buyers feel confident in their purchases, sellers are held accountable and the merchant upholds their reputation. I love that as a seller, you can select the shipping service of your choice. On the newer platforms it it preselected for you. As a seller and a buyer of these luxury goods, I have run into issues with other platforms I will not name, most of which I am successful with in sales. It just does not match eBay’s customer service at all. It’s like pulling teeth to get any correspondence whatsoever. At this point, I will probably use eBay more frequently from here on because of this excellent service. The only feature I wish eBay did have is the estimated calculation of profit from a sale. Only because it just makes it easier to price and negotiate offers. Thanks for being the best! I’m a customer for life!