eClinicalTouch 4 17+

We upgraded to the newest version three weeks ago. Having been very efficient with the previous version and enjoying it more than the desktop version, I have to say that the opposite is true here. Running on my iPad Pro, this version runs much slower, with longer loading times in between screens (it times out with an error 20% of the time. It also has taken many normal practice functions, and made them require far more on the screen. One example: trying to fill a prescription request from my inbox rather than it bringing up the patient’s med list right on that screen, I’m forced to go to the virtual visit and pull the meds in there. The notes also take a good amount longer, as the individual load screens just take longer to get done. Another is that while you’re dictating, if a character such as a degree sign is placed, it automatically deletes your whole paragraph rather than notifying you of this to correct- highly annoying. The billing format is also worse, as it is harder to enter all of the diagnosis codes in than it was previously. Hopefully these problems will be addressed in future updates, but right now, I find myself having to go back to the desktop version more to get my work done. As others have said, it should be made easier, not harder to get things done.

I used to be quite efficient in touch. While some enhancements are helpful (reducing concurrency locks in TEs across platforms) and ability to view the resource schedule, I'm finding this MUCH less efficient. I'll admit there's always a learning curve, but placing orders as a physician is unnecessarily difficult. Bring back some of that ease of use, and I'll up the stars.

Also, sadly more clicks/taps... aren't we supposed to be working to reduce these?

Firstly, “Yes, eClinicalTouch 3.9 is faster. Hopefully, they can improve this.”

“My friends and colleagues, you have a fully functional EMR on a smartphone. You can do practically everything in eClinicalTouch 4 on a smartphone. A smartphone is not the best way to write progress notes for 40 patients, but I am sure that if you pass the learning curve, it is very doable. eClinicalMobile is a joke compared to the functionality that eClinicalTouch 4 gives you on a smartphone. I feel there is a good balance for this version to work seamlessly on both devices, i.e., iPad and iPhone. I will look forward to some improvements in the speed of data processing on the iPad.”

“Now, why do you want to write notes using eClinicalTouch 4 on an iPad when the web-based version can give you all and more? Again, if you pass the learning curve, you can document on the iPad as fast as the web-based full version. I feel this is a great improvement overall. I can e-message my patients, renew prescriptions, review documents, fax progress notes to other providers, complete notes, or billing, and much more from my iPhone.”

“Please, please, someone explain to me the previous reviews. Respectfully yours.”