We update the app regularly to ensure the best experience for you. New in this version:
- you can now change the temperature on your thermostat when viewing your home, so long as it's the only device in your home; and
- your list of homes is now sorted alphabetically; and
- many other bug fixes and improvements.
Let us know what you think of this update at email@example.com.
Ratings and Reviews
I really like this product, and I’ve had it for more than 3 years!
I installed my ecobee 2 more than 3 years ago. I did have an issue with the first remote sensor, but after contacting support, they sent me an additional one and it works flawlessly. I relocated the original sensor to a room adjacent to the thermostat and it now works as expected also. I have had times where I could not connect with my thermostat via the iPhone app, but I could not connect with other apps at my home at that same time, indicating that my very poor internet connection was temporarily down. I can find no fault with the ecobee app, and I have found their support to be extremely good. They talked me through an issue that was similar to the “learning” that a competing product performed that I did not want. I would certainly recommend this product, and would definitely buy another if I ever need a new thermostat! However, it seems unlikely that I will need a new one as this one does everything I want it to and more. Additionally, I find this product much more cosmetically pleasing on the wall than other similar products. The LED display is not too bright in the dark, yet bright enough to easily read in daylight.
Latest is not the greatest
I have been using an Ecobee thermostat in my home for a number of years. I also manage the thermostats at my church where we have been using 15 Ecobee EMS thermostats for even longer. This latest version of the app leaves much to be desired.
First of all, I had to upgrade my phone to iOS 12 just to be able to talk to my thermostat, which is not mentioned as a requirement in the App Store. Nor, is the app flagged as requiring iOS 12+.
Another issue I have is that the app defaults to a list view of managed thermostats, where I have to pick which thermostat I wish to control. I only have one thermostat, why do I have to pick? The previous versions would go directly to the interface of my one and only thermostat.
The final issue is concerning alerts. Almost daily there is a high humidity alert on my thermostat. This occurs in the morning after everyone is done showering. This is normal for our home and household. This new version of the app doesn’t even show alerts or give any indication that there is an alert on the thermostat. I have to go to the thermostat to clear the alert. The previous versions would show the alert just like the display of the thermostat and allow me to clear the alert.
I love the product and recommend them to everyone. I just wish the left well enough alone.
Worse and worse with every update
When I bought this product several years ago it worked fine. Really. Always connected, fonts contrasty, right size, simple and logical interface. Nothing fancy, just right. It looked like the company hired good professionals to write it. Then the updates started to come. Good Lord! One worse then another. Fonts get smaller, sometimes you cannot see light gray font on the white background, interface got less logical, suddenly it would ask for a password, etc. And if that would be not enough recently it started to just hand there forever not connecting.... When I bough it it worked so good that I did a foolish thing to recommend it to many friends. Now I get calls from them when it does not work, or their mothers when they need to change something and dont remember which screen. Looks like company decided to save money, fired the developers and hired a stupid cousin of a their bookkeeper daughter-in-law from 8th grade... So, dont make my mistake - if you bought it you have no choice but suffer for your naivete, but God forbid you recommend anybody else to buy this... And to the Ecobee programmers - go back to school, guys. Or not - nobody who bought this would buy newer hardware version anyway....
Developer Response ,
Thanks for reaching out, Alex. I'm sorry to hear that you're having a poor experience with the ecobee app and recent updates. We're always looking to improve based on customer feedback. Please send an email to firstname.lastname@example.org if need any assistance with your ecobee, I am always here to help. Truly sorry for any inconvenience!
- 187 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © ecobee inc. 2019
With Family Sharing set up, up to six family members can use this app.