EcoNet 4+

Update. The recent app update enabled this scheduling

I was also able to get support from their support team. When calling in select wifi connection issues to connect to the heat pump water heater support team and econet app support team even if your unit is connected to wifi..it's the only way to reach them.

One of the reasons I chose this my ruud water heater was to enable time of use scheduling to hear water warmer during low energy times. Their app doesn't even have the feature. The app support link in the Apple store is missing and emailing their support team from their advertised website...got no response. The parts of the app that exist work well. But ultimately they are falsely advertising their products (ruud and rheem, they use the same app)

TonyBaroni - Thank you for your feedback on the app and we're sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents can help.

This app is mostly useless. Anytime it gets disconnected form the router, which is anytime the router reboots, it is a long process to reconnect. I will not reconnect directly using the phone app. Per instructions from the help desk, I need to connect first to the controller with a laptop. After that process is completed, I can then attempt to connect with the phone app. That works sometimes. Then the next time I look at the app, I will see that it has once again disconnected and the process starts again. I have pretty much never been able to actually use the app since the water heater was new.

Update:
After posting this review, Rheem Econet support reached out for me to contact them. I did so and they sent a new controller for my water heater. After a dozen attempts to connect to the new controller, with no luck, I called on support again. After numerous failed attempts with her, we finally were able to connect using an alternate method. The real test was now to see if it would reconnect after a WIFI shut down, which the previous unit would not do. It worked! I finally can use this app to control my water heater.

Thanks for your feedback on the app and we're sorry to hear that you are having trouble with it. Please contact Econet support at 800-255-2388 and one of our agents can help with this issue.

Rheem's EcoNet is a smart home system that allows you to remotely control and monitor your Rheem water heater, thermostat, and other compatible devices. The EcoNet system consists of a Wi-Fi module that you attach to your Rheem device and a mobile app that you can use to control your devices from anywhere in the world.

The EcoNet system offers a number of benefits, including:

Energy savings: The EcoNet system can help you save energy by automatically adjusting the temperature of your water heater and thermostat based on your schedule and usage patterns.
Convenience: You can use the EcoNet app to control your Rheem devices from anywhere in the world, so you can always make sure that your home is comfortable and your water heater is set to the right temperature.
Peace of mind: The EcoNet system can send you alerts if there is a problem with your Rheem devices, so you can take action quickly.
Overall, the Rheem EcoNet is a well-designed and feature-rich smart home system that can help you save energy, save money, and enjoy peace of mind.

Here are some specific reviews from users of the Rheem EcoNet system:

"I love my Rheem EcoNet system! It's so easy to use and it's helped me save a lot of money on my energy bills."

Thank you for your feedback and for taking time to leave us a review.