eDreams: 항공편, 호텔, 자동‪차‬ 4+

Booking directly with airline is same as Prime member price

I recently booked a flight using this app. I was told that I get a discount by buying a prime member so I signed up to be a prime member and paid the fee.. I then check on the airlines flight schedule and found that my flight was the same price as the discounted price given byeDrens. Went to check in and was charged again for my seat which I paid for already on the eDreams site I then lost my seat and had to sit in the back of the airplane because I waited until the day before because it was my understanding that I already had booked my seat. The problems just continued from here.. change the flight, then told I can’t do a partial only a full change on both tickets to get a full refund. I ended up paying close to $350 for work should’ve been $160 purchase. Beware of all their policies even if you pay for the extra cancellation fees and a prime membership. If you don’t follow it, they will not refund you anything and then they will directly to the airlines site and the flight the flight even if you didn’t just run around to siphon your money out and then you get stuck paying all this extra money for nothing.. I hope to saves you from the frustrations that I faced

개발자 답변 ,

Thank you for taking the time to write a review and share your feedback.

We are grateful for your opinion and hope you will choose us again for your future travels.

Sincerely,

App Store Support

I’d leave zero stars if I could

All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!

Terrible service and losing information

I downloaded the app and from day one it was an issue. I booked a flight and then wanted to change the date, I cancelled the original flight and booked another one. My old flight was still showing and I called just to make sure it had gotten cancelled and that there wasn’t any issue with it still showing. I never was able to talk to anyone and was on the phone for 18ish minutes. I hung up and at the end of the month received a bill for trying to talk to them since it was an overseas call. Again I never spoke to anyone just was on hold the entire time. That flight still shows to this day four months later. About a month ago I was going back on to give information to a family member of when the flights were leaving and it logged me out and wouldn’t let me back in I had the email and password saved in my phone and it would not accept it finally a day later I was able to get in. Fast forward to today and I can not view any of the flights that I have booked and mysteriously I can’t find my confirmation emails which I marked as important. The only flight that I can still see is the one I cancelled. Long story short horrible app I regret ever booking with them and I can’t believe they have an over four star rating. DO NOT USE eDreams.