Updates to support iOS 13
Ratings and Reviews
Good networking, poor app
WiFi signals are strong and speed is good. Setup is easy, but troubleshooting is difficult because the devices don’t offer any user configuration. You can’t tell if an Eero is working unless you unplug all other Eeros on the network.
Content filtering (i.e. restricting internet content) is assigned to individual devices, which is great for flexibility but is difficult to administer. Each time a new device connects, you receive a notification. That’s good, but by default the new device receives unfiltered internet access. So when your kid’s friend comes over and connects their phone to WiFi, they have unfiltered access until you open the app, identify their device (which is more difficult than it sounds) and assign it to a profile with certain restrictions.
Our family of four has about twenty devices connected at a given time, and each child has about 10 friends who connect occasionally. That’s 40 devices to keep track of, and many of them have identical names such as “iPhone”.
Eero could substantially improve the content filtering process if they would let users sort the list of connected devices by how recently the devices connected. That would make it much easier to identify the new device after receiving a notification. With the app as it exists today, content filtering is a frustrating experience.
Poor at best
I own an original Eero system purchased directly from Nick in San Francisco. It works very well in a wooden house that is 2 stories and 3500 square feet. I have a base and 5 more units. Coverage is excellent on a 100 meg cable system. This system is five stars
I recently completed the renovation of a structure that I will call a guest house and a studio. All of the ceilings floors and 80% of the walls are pine wood. The guest house in 1400 sq feet and the Studio is 750 Sq feet. In preparation for this installation I purchased a pro pack and a house installation with two beacons. The Base station in the Pro came up with no issues. Standing on its own in the 1400 sq feet it has dead spots and drops. I tried to install the two units from the pro kit and the base could not find them even placed next to each other. Same thing with the two beacons. I tried to enter the units with serial numbers and some luck but poor placement and no luck finding them after that. I started with the original unit from the cable company and have since purchased a NetGear X45. It reads the 200+ megs from the cable company but can not get past the Eero issues. The Nighthawk cable router modem gives good coverage in and around the guest house but barely twenty feet away in the Studio the coverage is spotty. I have just purchased two range extenders that are compatible with the Nighthawk X45 C7800. They will arrive next week and I will give an update then.
Need iPad app support
(Note: I updated to 5 stars because the app has been updated with an iPad-optimized version. Thank you, Eero !) My new Eero system is working wonderfully and worth 5 stars. But I’ve removed a star because of the lack of an iPad version of the app. It could be the same as the iPhone version but optimized for the bigger screen and providing the ability to use it in landscape mode. I’m always on the iPad in landscape mode with keyboard attached and hate having to pick up and balance the iPad in portrait mode while accessing the app. For such a beautifully designed product, great packaging, and well-thought-out app (on iPhone), the lack of an iPad version makes the product feel out of date. Oh, and let us turn off the ad (I’d remove another star for that, it it really is a 5-star product and don’t want readers to think the Eero itself is only worth 3 stars).
Developer Response ,
Thanks for the feedback! We are excited to share that we recently released an update to the eero app that now has support for iPad screens! Thanks again for your feedback and support.
- the eero support team
With Family Sharing set up, up to six family members can use this app.