The Einstein Bros Bagels mobile app is the most convenient way to pay and check-in to earn rewards. Mobile pay means you can leave your wallet at home, and using the app to check-in with Shmear Society means earning and redeeming points is easier than ever!
Convenient Mobile Pay
Mobile pay makes it easy to scan your app, grab your favorite sandwich and coffee, without fumbling through your purse or wallet. Use auto-reload to keep your app charged up and ready for your adventures.
Rewards Made Easy
Check your app to see current rewards, and show us your barcode to check-in and start earning points. Not a member of Shmear Society yet? Sign up right from the app and get rewarded on your next visit!
Find a Store, Simplified
Need bagels now? Quickly find your nearest Einstein Bros Bagels using the mobile app to conveniently fuel up and get on with your day.
eGifting On The Go
Make someone’s day with the gift of bagels. Sending an eGift from the
Einstein Bros Bagels mobile app is an easy way to let them know you care, with each and every bite.
Menu and Nutrition at Your Fingertips
Searching for your new favorite sandwich? Our entire menu is just a few taps away, ready to browse. Need nutritional information? It’s easy to find on the go.
Order ahead improvements and small bug fixes.
Ratings and Reviews
Cinnamon Sugar Bagels & Strawberry Cream Cheese
Everytime I go into an Einstein Bros Bagels I get the same bagel everytime which is their Cinnamon Sugar Bagel & Strawberry CreamCheese, Toasted! I love it so much the first time I tried it, OMG fell in love with it, literally for like a week or 2 straight I went to Einstein Bros Bagels just for it everyday lol! Keep up the making of these great Bagels & Cream Cheeses u guys make because I will be going back for these ovr & ovr again believe that!! I haven’t tried any other Bagels from there idk y but probably worried I won’t like the other kinds or something! But maybe I will have to try other kinds, but I’m a girl that likes my stuff sweet & they dnt have many selections of sweet bagels to choose from! But if your like me then the Cinnamon Sugar Bagels are definitely for you!!
Missing key ordering features
There are some cool things on here, but they really missed key opportunities when creating an online ordering + loyalty app.
1. Nowhere can I find my in-progress order - once I place my order, it says “ready in 10-15”, but once I click away from that screen, I can’t go back to any of find my previous orders. There’s a rewards page, which shows how much I paid, but no order details or say if it’s still in progress or ready
2. No “help” or customer service - When I discovered that I couldn’t look at my in progress order, I tried to find somewhere to give feedback, and apparently the App Store is the only place to do that. FAQs only get you so far. Your app/loyalty management service is doing you a disservice (check out Merkle if you need a loyalty revamp). If you just… don’t take feedback, that’s bad for your brand. My order was also incorrect and didn’t realize til I got home. Where do I go for that? Here is the only place, I guess. Not super happy about that.
3. Incomplete menu = money grab - they conveniently don’t have a side (1 or 2oz) size of shmear. If you want any cream cheese on the side, you have to buy a tub for $4+. The image is also misleading where it looks like a side and the description doesn’t call out that it’s a tub until it’s in your cart.
Hoping for improvements soon as I generally enjoy this brand, but these things make it really annoying. Keep up with the times.
Great app, minor issues
This app has a great layout but I have noticed a few bugs. First, if you are placing an order in the app and exit, even for a second or so, it will clear your cart and start you back at step one. This can be extremely irritating especially if you are placing a group order for a bunch of people who have texted you what they want. My cart cleared about 3 times.
Second, one of the items on the order was unavailable but not listed as so on the app. I was never informed when I picked up my mobile order that my breakfast sandwich was not in the bag because the store had ran out that morning. By the time I got back and opened opened the to-go bag, I was already 20 minutes away and found that they threw in a bagel with cream cheese as a substitute for my sandwich. It would be awesome if there was some way for the store to update the mobile apps inventory to avoid any issues like this in the future.
Overall, the app is designed well and works great when using it. If these bugs can be worked out, it would make the app a whole lot better.
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- Caribou Coffee Company, Inc.
- 87.2 MB
- Food & Drink
- Requires iOS 12.3 or later.
- iPod touch
- Requires iOS 12.3 or later.
- Age Rating
- ©2020 Einstein Noah Restaurant Group, Inc
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With Family Sharing set up, up to six family members can use this app.