Einstein Bros Bagels 4+
Caribou Coffee Company, Inc.
The Einstein Bros Bagels mobile app is the most convenient way to pay and check-in to earn rewards. Mobile pay means you can leave your wallet at home, and using the app to check-in with Shmear Society means earning and redeeming points is easier than ever!
Convenient Mobile Pay
Mobile pay makes it easy to scan your app, grab your favorite sandwich and coffee, without fumbling through your purse or wallet. Use auto-reload to keep your app charged up and ready for your adventures.
Rewards Made Easy
Check your app to see current rewards, and show us your barcode to check-in and start earning points. Not a member of Shmear Society yet? Sign up right from the app and get rewarded on your next visit!
Find a Store, Simplified
Need bagels now? Quickly find your nearest Einstein Bros Bagels using the mobile app to conveniently fuel up and get on with your day.
eGifting On The Go
Make someone’s day with the gift of bagels. Sending an eGift from the
Einstein Bros Bagels mobile app is an easy way to let them know you care, with each and every bite.
Menu and Nutrition at Your Fingertips
Searching for your new favorite sandwich? Our entire menu is just a few taps away, ready to browse. Need nutritional information? It’s easy to find on the go.
Order Ahead improvements and small bug fixes
Ratings and Reviews
A Very Satisfied Customer
Today, I decided to try out the Einstein Bagel's online app for the first time, and I must say, it was a great experience! The app was user-friendly and easy to navigate. It allowed me to browse through their extensive menu, customize my order according to my preferences, and pay for it all in one go. What I appreciated the most about the app was its convenience. I was able to place my order from the comfort of my own home and choose the pickup time that worked best for me. When I arrived at the store, my order was ready and waiting for me, which saved me a lot of time. Moreover, the bagels themselves were delicious! I particularly enjoyed the asiago bagel with cream cheese, which was perfectly toasted and had just the right amount of flavor. Overall, I would highly recommend the Einstein Bagel's online app to anyone looking for a quick and convenient way to satisfy their bagel cravings.
Missing key ordering features
There are some cool things on here, but they really missed key opportunities when creating an online ordering + loyalty app.
1. Nowhere can I find my in-progress order - once I place my order, it says “ready in 10-15”, but once I click away from that screen, I can’t go back to any of find my previous orders. There’s a rewards page, which shows how much I paid, but no order details or say if it’s still in progress or ready
2. No “help” or customer service - When I discovered that I couldn’t look at my in progress order, I tried to find somewhere to give feedback, and apparently the App Store is the only place to do that. FAQs only get you so far. Your app/loyalty management service is doing you a disservice (check out Merkle if you need a loyalty revamp). If you just… don’t take feedback, that’s bad for your brand. My order was also incorrect and didn’t realize til I got home. Where do I go for that? Here is the only place, I guess. Not super happy about that.
3. Incomplete menu = money grab - they conveniently don’t have a side (1 or 2oz) size of shmear. If you want any cream cheese on the side, you have to buy a tub for $4+. The image is also misleading where it looks like a side and the description doesn’t call out that it’s a tub until it’s in your cart.
Hoping for improvements soon as I generally enjoy this brand, but these things make it really annoying. Keep up with the times.
Please Fix Apple Pay
For the past year now, (I’ve been hoping it would be fixed eventually), Apple Pay continues to never work. The check out experience does not seem to be smooth when it comes to payment. Whenever I try to use Apple Pay as a form of payment, no matter which card I use, I receive this error “Oops! Our credit card processor could not approve this transaction based on the information provided. Please check your billing and credit card information and try again.” (There is nothing wrong with my billing or credit card info, this works fine in every other application and these are the same Apple Pay cards I use with all my daily purchases). I would encourage the development team to improve the check out process for the app. On a positive note, everything else seems to work exactly how you’d anticipate it to work. I love the point system and this app allows me to save so much time when I’m trying to get breakfast before work! As a huge fan, I hope to see an update soon that addresses these concerns 🙏🏽
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- Caribou Coffee Company, Inc.
- 65.5 MB
- Food & Drink
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- ©2020 Einstein Noah Restaurant Group, Inc
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