Screenshots

Description

Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app.

Automatically earn points with every qualified food and beverage purchase. Receive special rewards and offers, and redeem rewards for free food and drinks directly from the app. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

$5 reward for every $50 spent. See https://www.elpolloloco.com/rewards/ for more information.

What’s New

Version 2.10

Daily Holiday Offers
Curbside Pickup
In App Gift Card
Holiday Frequency Challenge

Ratings and Reviews

4.3 out of 5
4.9K Ratings

4.9K Ratings

Revmat ,

Rate the app, not the restaurants

Some franchises are not always the best representatives of the parent company... that being said, the app works great, like it is supposed to. The app, however, does its job and does it well!

When traveling a lot, I’ve found there is not always consistency between physical locations. The app can help make so-so places better (or in some cases where the employees are not as tech savvy as they should be— worse). The app allows me to place orders ahead of time, keep track of spending, earn rewards, get coupons and deals, and see the specials/new items. In my local Restaurant, the only complaint is that they never have enough cilantro. They have integrated the app with their cash registers, orders are ready when I get there, and it’s easy to upload gift cards.

Bottom line, the app does what’s supposed to do and it does it well.

Angelina Babe ,

Awful Delivery service through app

I love this restaurant so I am sad to have to write this. For delivery they use postmates, it does not keep you updated with where your order is and when it accurately arrives making it difficult to use compared to other delivery services. The first time I ordered delivery my order never came, after talking to the manager at el pollo loco for 30 minutes she couldnt give me a refund and the app wouldn’t let me see my order as soon as I got a cancellation email of my order that i never canceled. So i have not yet gotten a refund. Secondly I decided to take a chance and place an order on the app today for delivery and realized I did not want to take the chance after i placed it after seeing the estimated time was close to an hour. so i went to cancel the order on the app and it told me to call the store. When i called the store they didn’t know what i was talking about and said they couldn’t cancel the order so now it’s past the hour and i’m still waiting for the delivery. It doesn’t even say that it’s been picked up yet. If it doesn’t come that will be 40$ down the drain after both orders. Do not order on this app.

Yesi D ,

Hangry Customer

It was my first time ordering through the app and was expecting the food to get here once it said, 1:47pm. The order was placed at 1:03pm and once the time of arrival had passed I decided to call the store.

An employee answered and I told her it was my first time ordering through the app and she said “oh yes, your food is ready”but from the sound of it she didn’t realize I ordered the food to be delivered. A few minutes later I received a text message from door dash stating I’d receive our food by 1:49pm but it is now 2:04pm.

I’m very disappointed with this aspect of the app. I work late nights and sleep during the day so it’s definitely hard to want to get out sometimes.

Information

Seller
El Pollo Loco, Inc.
Size
59.8 MB
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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