Screenshots

Description

Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app.

Automatically earn points with every qualified food and beverage purchase. Receive special rewards and offers, and redeem rewards for free food and drinks directly from the app. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

$5 reward for every $50 spent. See https://www.elpolloloco.com/rewards/ for more information.

What’s New

Version 2.12

• Surprise & Delight Offers
• New Challenges
• Delivery, Curbside & Pick-up

Ratings and Reviews

4.2 out of 5
5K Ratings

5K Ratings

Revmat ,

Rate the app, not the restaurants

Some franchises are not always the best representatives of the parent company... that being said, the app works great, like it is supposed to. The app, however, does its job and does it well!

When traveling a lot, I’ve found there is not always consistency between physical locations. The app can help make so-so places better (or in some cases where the employees are not as tech savvy as they should be— worse). The app allows me to place orders ahead of time, keep track of spending, earn rewards, get coupons and deals, and see the specials/new items. In my local Restaurant, the only complaint is that they never have enough cilantro. They have integrated the app with their cash registers, orders are ready when I get there, and it’s easy to upload gift cards.

Bottom line, the app does what’s supposed to do and it does it well.

Angelina Babe ,

Awful Delivery service through app

I love this restaurant so I am sad to have to write this. For delivery they use postmates, it does not keep you updated with where your order is and when it accurately arrives making it difficult to use compared to other delivery services. The first time I ordered delivery my order never came, after talking to the manager at el pollo loco for 30 minutes she couldnt give me a refund and the app wouldn’t let me see my order as soon as I got a cancellation email of my order that i never canceled. So i have not yet gotten a refund. Secondly I decided to take a chance and place an order on the app today for delivery and realized I did not want to take the chance after i placed it after seeing the estimated time was close to an hour. so i went to cancel the order on the app and it told me to call the store. When i called the store they didn’t know what i was talking about and said they couldn’t cancel the order so now it’s past the hour and i’m still waiting for the delivery. It doesn’t even say that it’s been picked up yet. If it doesn’t come that will be 40$ down the drain after both orders. Do not order on this app.

Nhuvalk ,

Very basic & unhelpful app

You can tell that this app was created “just” for use during the pandemic. Unlike other populate fast food restaurants, this app doesn’t offer a few very simple and important features. Such as: an option to place an order and then pay in store, a simple feature that allows you to put any items on the side, and (MOST IMPORTANT) it doesn't offer any of the coupons that we get in the mail?!? For example, McDonald’s offers all of their digital coupons & physical mail coupons in their app. The El pollo loco app doesn’t offer any of their physical coupons!?! It has a section for “deals” but it’s always empty. They try to encourage you to use their digital app for orders, by creating challenges and digital rewards, but you have to pay full price! They don’t offer the same digital deals as their paper coupons?!? Why not? It doesn’t make any sense to try and convince me to use your app more but then have to rely on mailers to find physical coupons that I can’t even apply with the app?!? I have to redeem those coupons in store?!? This app is very basic.

App Privacy

The developer, El Pollo Loco, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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