1. Unable to attach photos in messages to my doctor due to a bug: when I click the paper clip icon, I am asked to "Take Photo" or "Choose from Library" -- both options simply result in no action nor response from the UI, thus it is currently impossible to attach photos until this bug is fixed. 2. When composing a message, the "Send" and "Cancel" buttons must have a very tiny active click area because it is very difficult to accurately click these to make them fire the clicked event. These buttons need to be much larger. 3. Related to (1) above: the app does not support attaching photos to reply messages within a thread -- you can attach only to the first message (and of course, it's impossible to attach photos in the current state of this app as noted in (1) above)

I’ve used this app before and when functioning properly it’s an excellent application and reasonably accessible one at that. However, I have an IPhone XR with, ostensibly, the most current operating system and it seems as though the app is unsupported on my phone. To paint a picture: I click on the app, one second passes, and the app crashes. I haven’t any such issues with every other application on my phone, leading me to believe the issue lies within this app rather than my phone. I am hopeful that the developer will be able to remedy this soon and look forward to updating my review to to one extolling the true value of the application.

I love the convenience of the app; the ease of communication with my doctor is awesome. However:1. The app seems to have a limit on the message size. My big complaint here: it gives you a generic failed to send error but doesn’t tell you why. If I break up my message into several chunks, it goes through. I expect that there is a hidden limit on the message size. Assuming that’s true, I need that limit greatly expanded, and a display of characters used vs available. 2. Does not support FaceID and doesn’t support any other authentication. I’d like to see it support FaceID and a third party 2-factor authenticator like Authy, Google, or Microsoft.3. Is like to see a reply option to emails 4. I’d like to be able to choose which person I am responding to. My only choice is my primary doctor - but I see a different doctor in the office and I can’t reach out to get directly. I also can’t reach out to the front office staff - this means I have to call in or go through my doctor to talk to them — that’s a waste of her time & my time.5. I’d like to see that attachments kept in a repository where I could go find them easily to reread.

My 2 kids see the same doctor at one doctor’s office and I see another doctor at a different office. I can receive the SMS notifications from my doctor, but can only login to the app and communicate with my oldest child’s doctor. I can only login and see ONE of my child’s accounts. Even if the app can do this, that I can’t figure out how to connect all 3 of our individual contacts under the same family account is ridiculous. I manage databases and work in IT. This app is not user friendly enough for a family to easily manage their medical care (or for doctors offices to understand how to correctly setup emails that may already be set up with other practices, whichever side it needs to come from)