iPhone Screenshots


The city of Elgin's 311 mobile app allows you to stay in touch with what's happening in the Elgin community, as well as submit general questions and non-emergency service requests-- all from the convenience of your smartphone.

Connected to Elgin's 311 Contact Center, the free mobile app provides direct access to city staff as they help with your most pressing questions and public service requests, such as reporting an out street light or asking when the 4th of July parade begins.

Key functions:

Elgin Today
Stay informed about the things in Elgin that will impact your day. Reminders about trash collection, major traffic disruptions or general notifications will be posted on the app’s home screen.

311 Requests
Submit service requests and questions without dialing 311. Attach pictures and tag locations to your requests to help city staff better respond to your needs. 311 Advocates will respond and provide status updates directly in the app.

What’s Happening
Whether you’re looking for construction updates or want to know what’s happening in Elgin over the weekend, check out and share information on the app’s consolidated Twitter feed.

Download the 311 mobile app for fast and convenient access to your community.

What’s New

Version 1.2.3

• Bug fixes

Ratings and Reviews

3.7 out of 5
3 Ratings

3 Ratings

LiLiMajig27 ,

I wish they had this sooner!

This app is amazing! I had a response with-in hours of my first report. The issue had been fixed by the time I got home from work. The app is so easy to use and allows you to add pictures. Thank you for streamlining this process!

Firehawken ,

Needs Support Update

The functionality of the app itself is fantastic. However, it still doesn’t support larger iPhone sizes, which is unacceptable at this point.


City of Elgin
10.2 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Spanish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You May Also Like