EliteSingles: Serious Dating 17+

Customer service Need to improve!

I joined this site a couple weeks ago & I realize safety is important.. but, I have been locked and asked for a government issued ID (passport or drivers license) & was apprehensive at first and they convinced me it was very safe! I sent it and ‘Crickets!’ Nothing from the company and I am still locked! I can not respond to the people I have been visiting with, no it looks like I have ghosted them. And, there is NO number to contact a live person in customer service to discuss this with! Only a form to send via email.. which I have several times!

Trash dating app

I opened the app for 5 minutes and wanted to delete it immediately after realizing how weird the set up of it was from the blurred photos of the matches to not knowing where to look at prospective matches. Saw it required a premium membership and decided to delete. The app asked me to enter a password in order to delete the account. The big issue with that is the app never asked me to create a password during the creation of this account. Then asked me to verify my email, so that I could change a password that I never created. Big issue is that every time I requested an email to be sent for verification, it never sent it. So now I cannot delete the app and will more than likely have to contact support to delete it. I believe this is a ploy to get you to stay on the app longer and not to mention my email account crashed not too shortly after using this app. Whoever created this app has some serious issues to fix or does not care enough to fix them.

Developer Response ,

Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you've faced. We are continuously working to improve the user experience, and your insights are invaluable in this process. Please get in touch with our customer care team so that we can assist you in resolving the issue.

Very Disappointing :(

It’s pricey to get started and they provide you a false sense of security that the scammers and duds will be filtered out. NOT TRUE! They also try to sell you on the fact you’ll get quality over quantity in your matches. WRONG AGAIN! Many of the “matches“ they provide are geographically located too far away to be practical (e.g., 1,500+ miles). You cannot search for matches. It is highly unlikely you will have much beyond a quality or hobby in common with the matches that are chosen for you. AND if you happen to have an “elite” education/career (many people on the site do not), you will surely encounter a scammer (a real person not a bot) looking to score a big fish and screw you out of THOUSANDS of dollars if you let them. Customer service is near impossible to reach… Shall I go on? Take the money you were going to spend on this site and buy a new dress or enjoy a nice dinner out. You’ll be far more likely to meet someone that way.

Developer Response ,

Thank you for your feedback! We are sorry to hear that you feel this way, we would love to help you to resolve any issues that you may be experiencing, so please do not hesitate to reach out to our customer care team directly with further details. Thank you!