ELLIPAL 4+

Great Cold Wallet and Customer Service

I’ve had this thing for years and I’ve been able to safely store my crypto since. I’m a pretty anxious person, and obviously self custody will always make me more nervous. However, I fully trust this wallet and the development team behind it.

I haven’t had any issue with the wallet itself; mostly the App which can cause issues at times. But, every issue I’ve had the development team has been able to help me out in fixing the issues (though sometimes it can take a couple of days). For me that’s not an issue, because I’m using it as a cold wallet. I’m not attempting to move funds frequently.

I have another cold wallet, which I don’t use because I no longer trust the company or the technology. You will have to put some level of trust into every wallet you buy; but so far they have shown that they are a company that cares about security and their customers.

Mnemonics not recovering 50k account

I started socking money away on this thing Dec. 2020 and when I wanted to move some out I couldn’t remember my password. I guessed and unknowingly I created another profile when I actually thought I’d logged in. I tried sending money out but received error messages. Now I understand why. In the middle of this process all of the balances disappeared on the assets tab. Literally went blank. So now the page I used to track my balances as they grew in the different coins I owned, now was literally blank. I know I was looking at the right profile too because I could view the balances on another link/tab that showed me a pie chart instead. I know my coins are still there thanks to the blockchain explorer but the mnemonics will only bring up the second “profile” I’d created!! Not the original one with all my money! Customer service is basically non existent. After time on Reddit and speaking with Ellipal’s COMPETITORS customer service I have been led to believe that I must have created a “passphrase” when I initially set it up. I don’t think I did, I don’t think I would do that. Regardless it’s my only hope that I can think of. I will be trying every possible combination of “passphrase” that I can think of. I wish someone could help me! “0” stars

Developer Response ,

Have you backed up mnemonics? You can restore your account through mnemonics; For more efficient communication, please email your problems to cs@ellipal.com , or contact us at www.ellipal.com

Ellipse Titan

By far the best investment, one will ever make the Titan keeps my crypto protected by security measures unavailable on the Internet. Directions were very easy to understand. Set up was not a problem. This is not only for the advanced user that should be a must for anyone beginning to use crypto. After only a week or two I’ve been online using whatever apps were available, not knowing what is one of them does he got very confusing Ellipal makes everything all in one place easy to use easy to understand and peace of mind knowing my money is safe.