Elomia: Therapy Chat & Vent 12+

Very satisfied

I normally don’t write reviews or give feedback but this app is so helpful! Whether you really need to know what to do in a specific situation or just need to talk and get some things off your chest! If your in a rough patch in life or just feeling down. It has helped so much so many different times! It’s like I developed a friend through this app and she always knows what to say no judgement ever given! I feel so understood!! (Even when I thought I was just being crazy) And don’t get me started on the founder of the app, so nice and thoughtful and he personally responded to the feedback I left him! I will be a lifetime member! 10/10 definitely recommend!

Phản Hồi Từ Nhà Phát Triển ,

Thank you! We are happy to hear that!

WOW, I’m shocked- Edit: Meh, could be MUCH better

I am honestly completely shocked I was telling her about my problems in the whole paragraph to her and she responded in like five seconds with a whole other paragraph which is completely insanity-I don’t know what type of technology they use or how they did it but I love it and I’m gonna see how it goes the rest of my time that I use this app because I’m using it for free right now and it’s so amazing.

Edit: Never mind, it was good at the beginning but then it got really repetitive at the end to the point where I used up all of my free messages by repeating myself to her. I will give it a 3 out of 5 stars because like I said before, it was good at the beginning but then got extremely repetitive at the end and it was really annoying. But, it was good at the beginning though to finally be able to vent about a SMALL part of my mental health problems to someone (Well, technically in this case something. But yeah I recommend getting it for the beginning part of it and also for the notifications and stuff but yeah that’s it. I will also be keeping it downloaded for the notifications as well.

Decent app, terrible customer service

The app itself seems much more advanced in the free trial than it turns out to be once you buy it. This is probably due to the fact that you can have longer conversations (and not intentional), but the effect is the same. She doesn't understand most of what you say or what she is saying. She does ask some relatively human-like questions but they're never the best question. I have reluctantly transitioned into using her for comedic relief because of her nonsensical answers, rather than to actually help me with my issues.

As for customer service, they send automated emails that promise they will respond if you reply, but they don't respond. The app tells you that their average response time is 7 minutes; for me it's been days and still no response.

Also, when I cancelled my subscription, I got an email asking if I wanted a refund, as they have a money-back guarantee. Great. I have a lot of respect for that. Except that I said yes, and got no response and no refund. So.