elspet 4+

I have had the els pet litter box for a few months now, and I love it. It’s absolutely amazing. I have 3 cats, and have to change the bag every 2-3 days depending on how froggy everyone is feeling, but it’s awesome. It’s basically a fresh box every time they go so they don’t need to find an alternative spot. I got rid of my other litter boxes aside from the one in the catio. 😃

I bought their box and it never worked. Months of emails back and forth with their so-called customer service, requested videos sent over and over. First I am offered a $30 refund. Yes, $30. Then told that if I wanted a full refund I could send the box back but it would cost $150 to ship it to them. I was supposed to pay that. They ship bad products, will not honor their warranty/guarantee and will make you crazy with their emails asking the same thing over and over. They are now also selling the same box under several different names so beware! They are SCAMMERS. Look up the Facebook group Scammed by Elspet and see how many people have been ripped off!

I can add only information on one cat to the app. I have two cats. How do I add the second cat?? Also like another review…..can’t add to Alexa..yet. Many steps in adding. It did connect to this app without any problems. So far the cats love the box and it is working like it should.

One addition……if you have physical issues getting on floor to assemble it….you may have problems. I tried assembling on a table and moving to floor…..issues with the drawer reinserting and the red foam strips. Not easy leaning over to reach correct spots for strips.