eMates 4+

UK Prison Messaging Service

Unilink Technology Services

Designed for iPhone

    • 2.0 • 1 Rating
    • Free

iPhone Screenshots


eMates (emailaprisoner.com) has the following goals:

To help family and friends communicate easily and frequently with Prisoners.
To reduce thoughts of self-harm/suicide through increased communication.
To assist Prisoners in preparation for release with multiple partner agencies.

Communication is a major factor in Prison life and the lack of it can have horrendous consequences. eMates offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication.

Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend.

Please check the locations page to see what features are available at what establishment:


What’s New

Version 1.5.4

Adds NeatPhone functionality and Short Message support for digital prisons.

Ratings and Reviews

2.0 out of 5
1 Rating

1 Rating

Deetz_R ,

Won’t let me schedule a video visit

For the last two months the video visit request page will not work. I fill out my request, it says it has been sent and lists it as “requested” then when I refresh the app or open it again later the request is gone. I then check the actual website and there will be no request pending listed. And half the time when I send an email it disappears while it is sending and I have to reboot the app and write the email again.

eMatessucks ,


How do you credit the account? No directions!!

Developer Response ,

Hi, thank you for taking the time to give some feedback on the eMates app. Due to a change in payment provider and delays in getting that approved and tested, that feature is expected in the next release. To credit the account at the moment you will need to visit the website. Many thanks, Unilink Mobile Development team.

jsotelojsotelo ,


This app is super frustrating to try and use. I sent a message, it looks like it was sent (is marked sent), but then it comes up as a “draft” again. There is no record of messages sent. This seems like these should be simple features to include. So confusing.

Developer Response ,

Hi, this sounds as though you have not yet activated your account. You would be notified via the app that your email has not yet been verified. We send a welcome email with a verification link when you first set up your account. If you need this email resent please contact our support team who can action this for you.

App Privacy

The developer, Unilink Technology Services, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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