Employee Engagement Manager 4+

Useful but has glitches

My schedule changes several times a day. It would be very helpful if I was alerted every time there is an update, whether the change was requested by me or changed manually by my manager. Also, would like to have the option to stay logged in, and a remember me checkbox. I love the Face ID it works every time. Con: the “Request absence” in this app has stopped working entirely several times, requiring me to delete the app and reinstall. After reinstall it requires setup with information only provided by my employer. Without that info the app is useless. Tech needs to put some more attention into this app. Especially considering the sensitive nature of its use, and the fact that this can effect an employees attendance record and policies and procedures. I can’t afford for it to glitch at the wrong time. Ultimately I am held accountable and at the mercy of this app.

Ответ разработчика ,

Hello Kat_trina27,
Thank you so much for all of your valuable feedback. We truly appreciate the time you took to not only give us a review but feedback in what we can do to improve your experience. There is an ability to receive notifications updates which is enabled at the organizational level based on the activity code types. If you could provide us with your company name and UserID we could work with your company on these settings. Our email address is NICEAPPS@NICE.com. We would also love the opportunity to understand what you are experiencing with the "Request Absence" functionality so emailing us would be the best way. We look forward to hearing from you.

Best Regards,
NICE EEM Team

Useful but pretty buggy

The app does function as it says, but there are few bugs/designs that are not great. First is the face scanner login, which on my phone does not work. It scans my face and then takes me to the enter password screen, so it is kind of useless. My second criticism is about swiping on a ”Time off/extra hours” time window. You are supposed to swipe the little bars left or right, but the area is VERY small and is very easy to miss with your finger. I personally have to attempt like 10 times. So just a few pieces of feedback I have!

Needs updated more often

This app has been very useful but it definitely needs updated more often. I’ve tried reaching out to my company but they don’t seem to have any idea how to get in touch with whoever does that either. Before this last update, it let me flex multiple hours weeks in advance. Now it only allows flex swap in the early hours but the rest is UTO. Also the biggest problem I’ve run into with the last update is a glitch where if you flex swap with yourself, sometimes it will add hours to your schedule for later in the day that you did not select. I have an issue with that. Causes a lot of stress and headache. Another reason this app is not in my good favor is it no longer allows me to give away hours to anyone else on my team when I used to be able to do that.
Again, I have reached out to my managers about this to report it to EEM but they have not done anything about it.