ENBD X 4+

This bank hold my money, block my transactions and put me in very bad situations just because i don’t have access to the registered phone number anymore and im outside the UAE currently- I wrote 100 emails and paid 100$ in international calls- they could identify me through secret questions, registered email… but they keep not allowing my access to my money till I go physically to Dubai to change my phone number, which currently I can’t- Life circumstances change, things you can’t control happen, everyone’s situation can be different and this bank have no consideration for people at all.

We deeply value the significance of efficient customer support and it saddens us to learn that we fell short of meeting your expectations in this regard. Kindly write to us at customercare@emiratesnbd.com from your Email ID registered with the bank so we can support you right away.

I am extremely dissatisfied with this application and would rate it below zero if such a rating were possible. The user interface is exceptionally challenging to navigate, resulting in confusion and frustration. The lack of clear indications regarding account locations further compounds the difficulties. Moreover, the limited options provided by the application add to the overall frustration. I have also encountered issues where certain accounts are not visible during the transfer process. Comparatively, the previous version of the application was significantly better. Due to the shortcomings of this current version, I have contemplated changing banks. However, attempting to revert to the old application has proven futile as I receive a message stating that I cannot download it because I have already installed the new version. This restriction feels like a punishment, and I cannot comprehend the reasoning behind the modifications or support provided by the IT team for this aggravating "Application xNbad." Unless improvements are made or the previous version is reinstated, it appears as though the bank may inadvertently drive customers away in search of a more cooperative institution with better IT services.

Hi, we heard you and wished you had a better experience. Please send details of the issue through WhatsApp at +971600540000 or write to us at mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank and mention this reference DBA-00204 in the subject of your email and our team will respond to you immediately.

Couldn’t do it online and was not able to transfer my funds! Then I had a shock of my life! In December 2023 I was at the bank branch and I already had my account changed to non residential and they confirmed all is good. Beginning March, the bank closed my account because of KYC which I couldn’t download online because I don’t have ID as I don’t reside in Dubai anymore. I tried corresponding online and by phone but no luck. I sent my documents by email as I couldn’t download it to the app online and after one week they confirmed all is well. But no news about my money! I was out of my funds till I travelled to Dubai and went to the branch where I opened my account initially. There they told me there was a bank draft issued in my name! What if I couldn’t come physically to the bank??? What if I didn’t have money as I was out of my funds for 3 months!!!??? I was a banker myself for 20 years and have accounts in other several banks and unfortunately this bank has shown me it is the worst bank anyone can deal with!! And phone customer services were absolutely useless!!!!!

Hi Safaa, we do our best to ensure our customers are satisfied with our services. We never intended for you to have a negative experience with us and we apologize for what happened. Kindly WhatsApp us at +971600540000 or write to us at customercare@emiratesnbd.com from your Email ID registered with the bank so we can support you right away. Request you to reconsider App rating given, if your concerns are not related to Mobile App.