Encompass Roadside Assistance offers 24-hour emergency roadside service with a wide range of available features under your towing and labor coverage. The Encompass Roadside Assistance app allows you the peace of mind of knowing if you encounter car trouble we are just a few clicks away. The app is convenient, easy to use and free to download.
The Encompass Roadside Assistance app has been carefully designed to make requesting assistance faster, more accurate, and convenient.
-Request assistance for a flat tire, fuel delivery, mechanical issue, jump start, lock out and more
-Use GPS, maps and satellite to pinpoint your vehicle’s location
-Follow prompts assisting you in diagnosing the problem and requesting the applicable service
-Receive confirmation that service is on the way as well as estimated time of arrival
-Your towing and labor coverage confirms eligibility for Roadside Assistance under your policy.*
*If you do not have towing and labor coverage, a customer service representative will still send help; however, you will need to arrange for payment of the roadside assistance.
This update brings various bug fixes and performance improvements to help you get back on the road as fast as possible.
Ratings and Reviews
Locked the keys up in car
Called was put on hold for a long time and the answering service was saying download the app it’s faster. I did, and then all it would say is technical difficulties and had me to call. Called and was put on hold for 20 minutes after hanging up. Finally called local towing service to get to me quicker than I could even get through with these ppl on the phone. Won’t be using this again. Should’ve called local to start with.
Developer Response ,
We are very sorry that your recent experience with us didn’t go as well as it should have. Please know that we take every bit of feedback seriously and will incorporate yours into our immediate efforts to keep improving upon our app and services.
App is terrible
Encompass charges a huge premium for their policies. Evidently they do t spend any of that in either Customer Service OR the App. Do not expect the Roadside service to work or that anyone cares that it works. Alongside the road with a flat. Screwed with the app and Cust Serv for longer than it took me to change my own tire in a suit and tie. Thank you encompass. I’ll be canceling ASAP. Faster than your Roadside response!!
Developer Response ,
We are very sorry that you had to wait for your roadside assistance for longer than expected — that’s the last thing you want when dealing with something going wrong on the road. Please know that we are constantly working on ways to make our service as efficient as possible and have already started incorporating your feedback into our efforts.
App does not work
This is a serious problem. After ten minutes on hold on the phone just to report a flat, I set up the App to see if it would be faster and it does not work. They should fix this
With Family Sharing set up, up to six family members can use this app.