Engage Denton 4+

Works well to report issues. Has crashed at least twice on me in the last week of use. Click on menu item, app just closes.

[Update: still crashes and closes screen at times. Would be nice if there were a way to follow-up and reopen a existing ticket when the city doesn’t do anything. If a ticket gets closed immediately with a message saying it would be referred to another department, it would be nice there were an easy way to reopen the ticket six weeks later instead of starting over.]

UPDATED REVIEW: I find this app fairly useless because they close service requests before the service is done, then they don’t actually do the work requested. I’ve experienced this 3 times. I can call the city to follow up on requests, but I could do that without having wasted my time submitting a request on an app. ORIGINAL REVIEW: It’s useful for reporting problems and for checking the holiday trash pickup schedule. There are menu choices for signing up for parks programs and I think for paying bills. It would be more useful if there were options for scheduling special service pickups such as bulky items or chemical waste. I tried to find a way to opt in to yard waste pickup using the app, but there’s no option.

This has been very useful. I was able to report a street light outage where I live and for the street my son lives on. Very prompt attention was given with regular updates.
Once our trash was not collected, only ours was missed. I got a friendly response by calls, but really got someone’s attention through the app. After a day or two days of delays, as soon as I requested the trash pick up on the app, it was done.