Enlighten Manager 4+

Pure crap!

I have a strong Wi-Fi in my home. It serves three iPhones and three iPads and a smart tv! Enlighten can’t stay connected for two freaking hours. I’ve gone to the support team several times. Nothing happened after going through seemingly stupid steps to reconnect. Oh, it generally does connect … only to disconnect within a few hours or a day. Sometimes it reconnects by itself … then, gone again! JUNK! Don’t waste your time with this app!

Ответ разработчика ,

Sincere apologies for the unpleasant experience you had with the app. We are always looking to improve the experience and are optimizing the performance of the application with the necessary changes. Please reach out to us at mobile-apps-support@enphaseenergy.com if you would like to share more about your experience, we'd love to hear from you.

Old tech to manage new tech

It would be nice to see this application updated. As a fairly new installer, it would be helpful for the mobile side to receive an update as it offers a bit more options that I dont see in the new Enphase Toolkit application. Also it would be helpful if we as installers can do somethings on our side in the manager such as push through current system updates and other tasks that CSR’s can take care of.

After speaking to a rep today, they stated how there are installers who will call in and expect them to take care of certain tasks and they are technically only allowed to assist which is understandable. If there are something on Enphase’s side that we as installers could do to one, help efficiency and two, reduce the amount of time reps are helping i thing that would be great; leaving us to call in on major issues that we may need actual help with such as determining grid events or figuring out cross talk/noise issues with larger systems.

Must Have

If you only have MyEnlighten you are at the mercy of your installer. I was misled for the better part of a year when my solar production dropped by a lot. My installer told me everything was AOK and MyEnlighten showed all was normal. Once I installed Manager and paid the activation fee ($249) I found 4 panels barely producing and huge variances in the panels that were. Once armed with proof the installer came out and replaced 4 inverters and flashed the rest with new firmware. The anomalies were cured and my production soared. If you want to know what is really going on with your array, you need this app!