Envoy Mobility 4+

When I arrived at the car for my booking, the app couldn't connect to unlock or start the car via Bluetooth. I called customer support and they said it's a known issue that the developers are working to fix, and they started the car remotely for me instead. But it's still pretty inconvenient to have to call in and wait for someone to pick up any time I wanted to start or stop or lock or unlock the car. Had to wait 5 extra minutes when I returned the car before I could walk away too. Would like to get a notification when this is fixed or else I just don't think it's worth it to use the service.

Envoy is the best car-sharing service I've used! I don't need a car full time but sometimes need one for a few days. I tried Turo first but the cars were all old and gross. I was nervous at first about Envoy because it's new and has such high demand in my area but I've had nothing but great experiences with my car bookings. The cars are pretty much always brand new, clean, and ready to go!

They've completely changed the way people experience and share cars. From the moment you request a car to picking it up and dropping it off, Envoy provides an unmatched experience at an affordable price. They take care of everything, from insurance to maintenance to refueling your tank. Envoy makes it easy for you to get where you need to go while avoiding the hassle of typical rental car commitments.

Envoy is in our neighborhood thanks to the HOA. When we joined a year ago, we loved it. It was affordable, reliable, and clean. Customer service was helpful. Pricing was per minute and capped at $45 a day.

Now? What an epic decline. The app is buggy behind imagining. The price has has gone up nearly 50% and now caps at $103 a day. Our last rental we grabbed to car to do some shopping and when we came back from a coffee stop it wouldn’t unlock. We called customer service and they…also couldn’t unlock it.

Three hours of troubleshooting and waiting in the heat ( over 90 degrees) later, the car was still locked and we were still stranded. Customer service was basically useless, no sense of urgency, and as compensation offered….$20. We even had to pay for our own Uber home and they refused to compensate it. I will never use Envoy again. I’d rather bike then give them one more cent.