Envoy Mobility 4+

Hey Envoy team. First: love the product & work you’ve put into making vehicles available for easy, on demand rental. Bravo.

The app however, needs some love. I’ve used the service multiple times and consistently have connectivity issues. The app will disconnect from the vehicle and not reload its connection. I usually have to perform some sort of gymnastics around closing the app, reopening it, resetting my phone to magically the the service reconnected to the car. Have had a few instances where the process has taken 15 minutes+. Would love to update this review once the app is more stable!

I want to start by saying the customer service reps are very nice but this just doesn’t work! I tried twice and the first time I couldn’t even find the right car because they gave me a color for a car that didn’t exist. I ended up trying every car we have in the apartment parking lot and still couldn’t get connected. The second time I actually got in the car but my phone kept getting disconnected from
the Bluetooth .. I could still lock and unlock the car but I couldn’t start it. After trying it for 30 minutes in 90 degree heat I called for troubleshooting. The only options I had was to close an reopen the app.. turn off and on my bluetooth.. open google maps.. this is supposed to be a easy way to get around in order to promote a car free lifestyle and it’s just frustrating and time wasting. I’m super disappointed they need to take these offline until this can be resolved.

My apartment building is partnered with this company/app and has an electric car in our parking garage we can rent by the hour. EVERY TIME I use it, I have issues. You have to pay for it by the hour but can spend up to 30 min just trying to connect the Bluetooth to unlock the car to get into the freaking car, so half your money spent is spent standing outside of the car looking at it. I have had to pay to extend time when I was right up the road getting groceries simply because I could not get the car to unlock. Sometimes you have to delete the whole app and redownload it just to get it to work. I also hate that if you return the car before your time is up you are not refunded the difference.