Enzo Wealth 4+

Unreliable

Sometimes the app works; sometimes, it doesn't. Getting someone to answer your email at Enzo is impossible. Once, my app wouldn't work, and I needed to transfer money to another account. I tried contacting them,they never responded. How can I trust you with my money if when I need help transferring funds, you go MIA?

A lot of things changed along the way. For instance: They advertised receiving 2% cashback if you used their card to make rent or mortgage payments. They then changed it and capped it at $20 a month and only $150 a year. Considering the average cost of living, you're lucky if you can take advantage of this 7 out of the 12 months. This feature as a whole is going away UNLESS you qualify for premium cashback. To receive premium cashback, you need to share at least 5 transactions on social media. Why would I do that? Who does that?? I understand this is a new bank, but the constant changes being made is not for me.

They do offer an above-average APY. While this is an intriguing feature, due to the lack of communication, I can't trust the bank enough to let my money sit in my account.

Developer Response ,

We apologize for failing to live up to your expectations - we are constantly working to improve the experience.

Need CEO Contacts

I’m faced with complete fiction. For more than a week I could not top up my account - my transactions simply disappeared. Then I wrote to the support address and a woman named Julie wrote that my account was suspected of fraud (although it was my first transaction I can’t know about it) and I had to send a bank statement (!) I did it and then she wrote that I should send a selfie with my ID (!!) I did it too and then she wrote that I should call a non-working number and leave a message for my identification (!!!) She did not respond to my anger and request to give the contacts of the higher management for the complaint. Then I called ( the number really didn’t work ! ) and left a message about everything. Then I wrote and asked if she had received the message and she said that she had heard it and the check would continue. Then I laughed and realized that she is is simply insane. Therefore, either this is a scam, or you simply have an insane employee working and you don’t know about it. I ask you to write direct CEO contacts to discuss this situation, since only this woman answers by the only mail and phone and she apparently thinks she can do what she wants and no one will know about it. I think she deserves to be fired.

Developer Response ,

We apologize for your experience. We aspire to do better. You can email our CEO at jeremy@joinenzo.com and we will look into this.

My new Go-to

Enzo is my new go-to banking option. They offer the most competitive APY I’ve see (currently over 4%) with no fees or requirements, plus they offer great features like budgeting envelopes, 2 day ach transfers, and cashback on debit purchases. With the new mobile check deposits feature they have pretty much checked all my boxes for online banking. I’d like to see them expand on the envelopes and add features like custom envelopes and auto-tagging transactions. In any case I recommend Enzo if you’re looking for a great alternative to your brick-and-mortar bank.