Erbert and Gerbert's 4+

This app is so frustrating! I just want to be able to order food through the app, but it literally never works. The order and location screens just sit and load, but never come up and never allow me to place an order. When I do happen to get the order screen to come up, it’s showing me locations that are not anywhere near me and I have to manually enter my city to get it to find the closest one to me (even though I also have it favorited). Then when I get to the payment screen it says that something is wrong with the certificate and it is unsafe. The only thing that works for me is the points/rewards. I’ve tried deleting the app and reinstalling and that does not resolve these issues.

When it comes to ordering food, this app functions adequately. What is annoying is that the app promises you credits for purchases, but often you never receive them. I usually buy a sandwich and pay for it before I pick it up. You should be automatically credited for a transaction like that. You are not. You need to be sure you get a receipt with a barcode for your purchase, and even then, when you try to scan or enter the barcode to get a credit, you get a message saying that your purchase hasn’t been recorded yet. You will continue to get these messages weeks after you buy the sandwich. I have ended up sending emails to tech support to get the credits I should receive, and the technical support asks for receipt barcode numbers. So, save your receipts. This is annoying.

Ordering function works ok. Unfortunately it is impossible to get your points added to your account using the scan receipt or enter the barcode option. I have contacted support multiple times and have now stopped receiving responses. Can’t use the rewards within fun app either, they need to be used in store, which is unfortunate when trying to use the app to order. This app needs help!