Erewhon 4+

The shopping experience and food quality is ridiculous amazing!!!!! What we eat and put into our bodies is most important. I don’t have to check labels and be afraid of chemicals and harmful things here. It’s a beautiful market and money well spent. Funny how some people complain about the cost yet they buy expensive alcoholic beverages at bars. Priority for me is nutrition and a great shopping experience.

Love Erewhon and the convenience of shopping via the app for pickup and delivery. The app has come a long way but much room for improvement:

1) The app needs to sync with real time inventory. Too many times I’m ordering items that are out stock. Half of my order they text me that items are out of stock which defeated the purpose of me placing an order if I’d known most of it was out of stock to begin with. My last order I needed 2 cases of water in which only 6 bottles were in stock. Not helpful. I had to cancel the order, call a different location to ensure availability then pickup the following day having to fit into my schedule.

2) the app needs the ability to leave notes. It used to be on the previous app. I’ve had cafe requests like “well done” or produce requests like “ripe” that was a nice to add. Not a deal breaker however.

3) lastly the app needs the same technology as other food and grocery delivery apps that allow you to edit tip upon delivery. I’ve had shoppers that were really helpful and would’ve liked to go back and tip more. I’ve had shoppers that were curt and didn’t communicate timely or effectively and shoppers that outright messed up orders and would’ve lived to adjust tip accordingly.

I hope the developers read this.

Thanks!

It’s so depressing that no one knows how to design apps. The UX on this one is abysmal. Can’t change my store location — just keeps jumping back to the 1st location. At that location, the app tells me a product I just bought doesn’t exist. Anytime I do go to a new page, I’m harassed to buy a membership. Honestly, why would I want to spend money for a company that is this shoddy with its design. Nothing in the UX/UI gives me a sense of a functioning business. It’s in no way an intuitive and seamless its navigation. I truly can’t even use the damned thing. Pics are really ugly, as well. Often your app will be the first thing people see of Erewhon. I can’t imagine this app enticing anyone to rush over and fill up their shopping bags. Hire some girls (they’re better at understanding intuition and organization, which includes navigation). Boys are into speed and can only see one part of a whole. Hire some lateral thinkers!