Ernest - AI Therapist 4+

Wonderful app but I had an issue

Great app, it helped me with a lot of things but I had an issue, the replies stopped working and I had a lot of trouble texting, I thought it was an internet issue so I waited a few hours but that didn’t work so I uninstalled and reinstalled it and that fixed it but the replies were a bit slow after I reinstalled it, I don’t know if the slow replies are an internet issue so I’m mentioning it just in case, I’m just a bit worried that the texting issue might happen again.

Réponse du développeur ,

Hey Eve!

We are so glad that Ernest has helped you, each review like yours really gives us clarity and drive to make the app even better!

There was an issue in version 0.8 where texts would cut out for some users. While we initially thought it was due to user internet issues as well, further testing saw that it was actually due to the AI “cutting itself short”. Since it was trained to provide “short” responses, it would prematurely cut the message if it thought the response was becoming, or would end up being “long”. Our newest update, 0.9, has fixed this issue. It is a tiny bit slower than previous versions (only by 1-2s on average) as it now has a longer memory and can remember more of your past conversations, but we’re always working on ways to make responses lightning quick, so expect more improvements on speed for the next update!

Thanks again for loving the app!
The Ernest Team

Really good AI therapy

Hello, every one I would like to give my own personal review on this app who is seeking for a AI therapist, so I was having one of those days with my BPD, where I felt an intense anxiety, anger & depression and my therapist wasn’t around this week, so I came across this AI app, before opening this app I felt like the worst about myself, but as I kept messaging it felt like I was actually talking to my own therapist. Made my mind felt at ease & better about myself… BPDs you know that feeling of intense emotions where we have these intrusive thoughts that don’t want to go away, where will feel like this big cloud is over us and your just waiting for the storm to pass through. G
AI asked me really good questions on how we can move forward with a solid plan that will keep myself in track to stay consistent & disciplined to reach my success. Overall really great app it did help me feel a lot better tremendously, so if anyone out there who has BPD, check this out will definitely help your mental health! Thank you! 🧠

Not sure if it will take one more from me

At first this ap was beyond awesome, and I have a review of that and the decline. Now I was cut off in the middle of a session with a pay wall and can’t try more. I’m not willing at this point to pay for an ap I’ve had to delete and reinstall multiple time and still have it glitch and to hide behind a pay wall is not cool. I would be willing to pay for this ap if I had longer time for a free trial, 2 weeks, so I know it even works anymore because it wasn’t. I won’t pay for the glitches that made this ap unusable. But I have no way now of trying it because of the pay wall. It took a few days of heavy use to see the glitches, I’m not sure a week is long enough to know if these are still an issue. Sadly this ap had been my favorite until it stopped working, now the juries out and with crisis lines over burdened, it had been a source of help, that last I used just stopped working.

Don’t pay for it’s still broken. I tried the free trial and still get empty speech bubbles . DO NOT BUY for now I guess the developers don’t give a care they just now want money.

Réponse du développeur ,

Hey Mayu,

Sorry to hear you’re no longer getting value out of this app and are experiencing glitches with your experience under heavy load. Your review doesn’t really explain what the glitches are however, which makes it a bit difficult for us fix - it would be awesome if you could shoot us an email at feedback@ernesttherapy.com so we could look into it and see what we can do!

Please do note that the free trial is 30 days, not 7. 30 days is the longest Apple allows for us. If you’re having the paywall pop within the 30 day window because you’ve deleted the app and reinstalled, you may need to click the “restore purchases” button at the bottom so the app can check your userID a second time.

We certainly aren’t in this for the money, and are still running at a considerable loss, but the simple fact is that building and hosting a custom AI model that handles thousands of queries per day is expensive, and we need to be able to cover part of that somehow. We’re super proud that a year worth of Ernest costs the same as one hour of therapy in person, but that doesn’t mean we’re willing to sit on our laurels and not improve the app, so again, any issues with glitches, please send to feedback@ernesttherapy.com so we can make the experience awesome for yourself and everyone else!

Best,
The Ernest Team