ESL Mobile Banking 4+

Best banking experience in Rochester, NY

ESL is the best. When visiting any of there many conveniently located branches in towns and suburbs all over Rochester and Monroe County, I am always treated respectfully and taken care of. The website and mobile app for both iPhone and iPad are top notch. Very nicely designed and straightforward to use. Depositing checks is a breeze and checking balances couldn’t be easier. Also love that they offer live chat banking right inside the app. As far as any comments go, I would love to one day see digital ATM receipts somewhere in the app. That would be amazing! Keep it up ESL!

Phản Hồi Từ Nhà Phát Triển ,

Thank you for the kind feedback and we're pleased to know you're having a positive experience with ESL! We'll also be sure to share your request for the digital ATM receipts with our teams and ensure that your voice is heard.

Great bank, horrible app

Never had issues with them in the past, and been with them my entire life just about. Experience in bank is friendly, but I have to ask: who is designing these apps?? I used to cash checks in the app for school a few times a week before covid hit, even cashed some during covid, had issues saying “the size is different, the edges can’t be seen (even though they’re clearly visible)”, but in the past I’d eventually get it. This latest update, same issues but worse. Took at least 40-50 tries to get it to cash in app, only to hit submit and get an error message with no explanation of why there was an error. Had to drive to my local ESL ATM just to cash it. You hire fantastic people for face-to-face banking, I’ll give you props for that. But whoever you hired for your apps, that entire staff should be replaced with people who can actually build a user friendly app. Harsh I know, but man this app gets worse with every update! Again, your people in bank get 5 stars, phenomenal staff, but your app is just the absolute worst!

Not bad, missing certain things on iPad though.

For the entire time I’ve used it, the ESL app is pretty reliable. I do have one major issue with it though, on iPhone there’s a “CardHub” feature that you can use to check the status of and pay off credit card bills, this works perfectly on iPhone, but I notice it’s completely missing from iPads, the credit card option isn’t even there in the “More” section where it is on iPhone and clicking the view your transactions from the accounts section gives an error for “An error occurred when starting CardHub”. It would be really convenient if I could view and access this content from the bigger iPad screen, which is why I can only give this app a 4 of 5 for now, if they’d just add or fix CardHub on iPadOS this would be an easy 5 stars.