Etsy: Shop Home, Style & More 12+

I’ve been shopping on ETSY for several years and never had any major issues. Well I ordered a shirt for someone for Christmas and what I received is not quite what I ordered. It’s gray not black and the wrong size. I’ve been looking for 2+ hours trying to find a receipt that shows what I actually ordered. I’m not sure if I messed up the order or they messed up and shipped wrong item. I can see I purchased it but has no details on what size or color I ordered. If you touch the actual item it just takes you back to their page to buy another one. I scrolled through the help page and goggled it-apparently the little email saying you place an order with this shop that has view order link is all you get(clicking the link takes you to the generic receipt showing the product but not the specifications you ordered) I had this problem before when I ordered a set of acrylic nails. They were beautiful and the size I ordered was perfect so I wanted to place a new order. Never could find the details showing what size I ordered so I had to get a new sizing kit and start all over. I don’t think it is too much to ask to see exactly what you ordered on your receipt/my orders page.

We’re sorry to hear about your experience. We invite you to contact us here: https://help.etsy.com/hc/en-us/articles/115013375488 with your account details, order number, and relevant screenshots. We’ll work with you to resolve this issue as quickly as possible.

One aspect of this app that I am truly becoming fed up with is that it continues to show me certain goods over and over, simply “because I viewed” something else. There are certain “personalized” suggestions that I find very unappealing, that display in my account on a repeating basis, or just linger indefinitely. As such, it very much feels as if they are being shoved down my throat. However, I have no way of getting rid of them. This phenomenon may be due to the algorithm the app uses, but either way, it really feels like Etsy is trying to force these products on me, despite my *complete* lack of interest. In view of this, it would really help to have a button or function that would allow the user to *permanently* dismiss or block any unwanted product recommendation that displays in the “Because You Viewed” section; perhaps one that says “Don’t show me this product any more.” ———————————————— This is a decent app but as reported in August, I find that I take the time to review a purchase and too often it does not post after I hit “submit.” It just disappears and then Etsy starts spamming me with requests for a review of that very item. In fact, this just happened again this morning. I read other reviews where the same phenomenon has been noted. Still, there is no improvement. Reviewing a seller feels tedious but I generally force myself to do it at some point. However now, I don’t think I’ll bother any more. ————————————————

Thank you for your valuable feedback and for sharing this experience! Kindly let us know what updates or changes you would like to see in our app. You could send us the details through email with your account details to support@etsy.com. Thank you and stay safe!