Eurowings 4+

Keeps getting better and better. No known issues.

I was trying to go to Salzburg from Hamburg. Got the the airport early wanted at gate C07 and kept checking for updates on the app for gate changes and listening for any announcements. No info change on the app also Eurowings doesn’t count paying attention to your app as being responsible. I missed my flight and it’s apparently “my fault” granted when 5 of us ran to the correct gate from the original gate there was still a bus outside the door and still 20 minutes before the flight took off. But no they wouldn’t let any of the 5 of us get on the plane. They sent us to customer service which was a joke. It was more like customer judgement and ridicule and they didn’t want to deal with us so they put us on the phone with another customer service rep he only offered to refund the airport tax. He then passed us off to another rep and the real kicker, one of the desk reps comes over and decides we’ve been on the phone for too long and threatens to hang up the phone and call security. Don’t fly with Eurowings. Spend a little extra go somewhere else.

Both the app and website are useless for the main purpose of an airline’s app: checking into the flight and getting a boarding pass. The app just links me to the website, and after submitting my booking number and surname, it starts to load the “Seating and contact information page”, then immediately kicks me back to the main page. I have tried this on the app and five different browsers, on both mobile and laptop, with the same result. It could be because of who I booked my ticket through, but they don’t have the courtesy to give me a message saying that. I look forward to spending an hour waiting in the Eurowings line at the airport.