EVCS 4+

Planned a drive with a rented Polestar EV from Hertz. Came to this station to find it non responsive. Called the support number, they were aware but could only direct me to another station which was an extra hour of driving. Not impressed. Broken station still shows up in the app now as available.

Major problems with this app and the charging services promised. Often the app directs you to chargers that are broken, inaccessible, gated, or have had the charging connectors changed. I drove to 4 different EVCS location in a row and all of them had issues listed above. I was now out of battery and stranded! I called customers service and asked for help, they offered nothing and did nothing - and seemed surprised and unaware of the issues. They never responding to written messages and multiple phone calls. Do yourself a favor and use PlugShare first! Electrify America and EVgo have better services. Unlimited charging isn’t a great deal if you can’t actually use it.

The map portion of the app is frustrating. We end up using safari or chrome to visit website to see the locations. We will look at the map in the app and it wont show all of the locations