-Remember when you were a kid, anxiously counting down the days until your birthday? That’s how we feel waiting for iOS 13. For now, we’re busy tweaking the app to get ready for all the cool new features.
Ratings and Reviews
It’s a great tool
It’s a great tool for various different reasons. I think an interesting set of features would be a kind of automation, e.g., the ability to set up conditions so if I write certain words the note is added to certain folders or has certain reminders set to it or maybe even triggers a notification to specific people, etc.
Also, something I think should be implemented is title caps in .… well, the TITLES of notes. Why is that not a thing? Or at least a toggleable setting?
Lastly, why is it that the icon badge notification number is not at all connected to the actual trigger of the notification. I should open the app and it should be totally clear what the notification number is referring to, whether it’s reminders or updates or whatever. The user is just left adrift once he taps on the icon and then has no clue what triggered the notification. It’s just plain bad UX and your UX folks should really be talked to about that because it’s rather fundamental stuff they are missing.
Useful but imperfect
This is still the best app for my needs, but it has plenty of annoying quirks. I've used Evernote for many years, with over 100 notes covering everything from the grocery list to future work plans to my son's college search. I find it helpful having access to all of these notes from my Mac, iPad, and iPhone, and being able to share certain notes with specific family members or colleagues. None of its competitors offers the same combination of selective note sharing, table creation and editing, and text formatting.
Yet there are still quirks. Newly edited notes take a surprising amount of time to be saved, or must be saved manually - if you aren't careful about this and the note is later edited in another device, new versions of the note are created or sometimes appended to the end of the current note without warning you. Evernote on the Mac can change the font in notes, but not on iOS, and sometimes routine copy/pasting on iOS results in text with bizarre fonts that can't be fixed on that device. The use of Apple Data Detectors also means that anything Evernote thinks might be a phone number or calendar event is highlighted like a clickable link - I wish this could be turned off.
If you are looking for a company that has accessible customer service, look elsewhere. For many people, we don't realize how important customer service is until we are in a dire pickle, but, let me be the one to tell you, it is VERY important to have the option to speak with someone during those times of need. Evernote, on the other hand, doesn't seem to believe in customer accessibility or satisfaction. When having an issue with my billing account, I attempted to call the customer service number given on my bank statement only to be transferred to a voicemail telling me to leave my email address. The only form of communication they offer is through email or online chat. While that is great for younger people, there are other generations who would prefer speaking with an actual person to help deescalate the issue before it gets out of hand. It is also in their policy to not give refunds. My experience today was joining an online chat, being told there was nothing they could do for the extra $64 in charges they cost me, and to have a great day. I will be checking to make sure that the companies I choose to give my business to have a phone number I can call from now on to know they actually care about their customers. It also says something about a site that has almost as many 1 stars as 5 stars.
Thanks for nothing, Evernote.
- 156.5 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Indonesian, Italian, Japanese, Kabyle, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- Rated 4+
- © 2008 - 2019 Evernote Corporation
- In-App Purchases
- Evernote Premium $4.99
- Evernote Premium $44.99
- Evernote Premium $4.99
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.