EverWash 4+

The app works, but the car wash doesn’t.

This app is good for what it is and I’ve not had any problems with it. I had to cancel my membership because the car wash is shut down for days at a time. (The did have great customer service and gave me a refund for my unused time)

The app only works if you subscribe for a membership, you can’t pay for a single wash with it. Today I saw that it was working, so I thought I’d try a single wash, but the credit card reader was down. I couldn’t pay for a wash, so I’m going to Auto Bell now.

Developer Response ,

We are very sorry to hear about the negative experience. We are constantly adding new washes to our system that you can view in the app. If you have any questions or concerns please email support@everwash.com or call (215) 618-8808.

Rude, no manners ? No tip.

I’ve been a member for about 2 years and I have to tell you. Your employees are the rudest bunch of people I ever encountered at a car wash. From this new cashier right out the front and back entrances.
Finally one guy cracks a smile and is a bit more friendly. The others? I wouldn’t give you a plug nickel for any of them. I say hello all the time I get no answer. When it’s time to take my car I say thank you. Maybe 1 guy barely says hello.
I decided to stop tipping . Tipping isn’t mandatory but being in the tipping industry I tip. But that’s going to cease. I feel like I’m bothering them to do their job. This cashier is the worst. I left mailing behind right in front of her. When I got back there I said “ oh thank God it’s here.” She never lifted her head from her phone. Someone could have taken it but she chose not to get involved. Very nice to look out for your customers. It sickens me to tip someone for unfriendly, lousy, miserable attitudes and that’s just what EverWash employs.

Over priced and inconsistent service.

Buying this app was one of the biggest mistakes I have ever made. I went with everwash as my service because of the convenience to where I live despite it costing significantly more than other car wash memberships. The problem is they don’t care at all about there customers. For one you can only use your membership on one car, which is fine since I mostly need it for my work car. The big issue is that they do little to no maintenance on the app. I have on multiple occasions waited in line to get my car washed only to have the app not work. I have tried restarting my phone, reinstalling the app amongst other things with no luck. And when I tried to contact customer service I get no response. For something that costs as much as it does on a monthly basis I feel like I was getting a better deal when I was just paying each time. If you are considering this service, I would advise looking elsewhere.

Developer Response ,

We are truly sorry to hear about your negative experience. We've made some significant updates and changes to our app since you left your comment that greatly improve the user experience with the EverWash App. Please give our app another try, we're sure you'll be happier this time around!