EVgo EV Chargers 4+

It’s great to see the app has been improved and perfected over the years. It has been very reliable and the functionality is great including access to billing and account information.

The only suggestions are to change is having the map automatically adjust zoom to show the nearest station. This means if you open the map it should show the nearest charging station even if the nearest one is a bit far.

The other suggestion is showing voltage and amps in real time on the app. This is a big sore point with the whole fast charging infrastructure. Usage is charged by the minute but yet I have no indication as to how much I’m getting for my money. I understand it’s likely the vehicle electronics that choose to limit the output to the battery depending on temperature and other factors but at least let me be informed so I can determine if I will be getting my money’s worth or not.

Chargers are unreliable, the support staff over the phone are useless. My car wasn’t charging one time and they told me it’s because my cars voltage was too low to accept a charge so I had to get towed. That was not correct the dealership checked my car and it was fine, and put it on their own fast charger(that was very slow and I had to wait two hours to get about 30% charge). Truth was my payment wasn’t going through because my bank was blocking the charge, but somehow it was my car‘s fault? When the chargers are down (and there’s no other EVgos within 60 miles) they wouldn’t refund my subscription even though my local charger has been down for over two weeks now. Speaking of that subscription I had the top level subscription which included reserving a charger, none of the chargers within 150 miles have that feature so I don’t know why they’re advertising it either. Chargers are always in bad locations, they’re expensive, and service is terrible. Cannot recommend at all. They’re up is also terrible, and glitches frequently. There’s no ability to add Evego to Apple Pay, instead they send you a physical plastic card? That’s what’s best for the environment of course. And that of course is also more convenient because I definitely want to keep track of another stupid plastic card.

Haven’t used it in a while, so I updated my app uploaded a new credit card (the old one had expired) subscribed to a plan, comfirmed by my credit card alert system notifying me of the charge immediately , and… The app doesn’t find any stations anywhere in Mountain View, California. Searching for them on the map didn’t bear any fruit either. Meanwhile, I’m parked right in front of one and the map is showing my location accurately. So I call customer service so they can activate it for me and they say well we see your credit card in there but your account is still suspended because you don’t have an active credit card… What? Presumably, something is wrong in the plumbing between my recently updated credit card information and their main database. Between both mistakes the app is useless. I’m going to try to get my one month subscription fee back, and right now I’m paying an arm and a leg per kilowatt hour using my naked credit card. I’m still giving the app one star because I have used it successfully before. It’s just been a while. Right now though it’s a paperweight made of electrons.