eWeLink - Smart Home Control 4+

Have not had a problem with the app and it’s features. I like that I can put in my electricity rate and keep track of usage, costs, etc. One issue that needs to be fixed is the Alexa support for their switches. Controlling the switch via Alexa works about half the time; constantly says switch is “not responding” even tho it works though the app.

Generally the app is working fine. I’ve tried it with a simple sonoff POW device.
All the features, timers, schedules, scenes operate well, though some times it needs two taps on the on/off button to respond.
The main feature that is missing is an inching mode. For example if you want to turn on a device for a given time an then turn it off you can’t do it with one click. You can turn the device on and then click on a pre programed timer to turn it off.
It would be nice to have a programed capability to control an on and off session with a one click...
Also the scene feature is too simple - only one action is supported, you can’t program on and off actions at different times...

I bought six Sonoff devices to automate some lights and heaters and such in my home. The devices are inexpensive and, so far, work fine. The app is adequate though they really should get some native English speakers to correct issues in app and documentation that make it unclear.

The problem, it seems, is the servers you must use to make the switches work with Google Home, Alexa, and other devices. The company is not putting enough money and effort to upgrade these servers to support the larger customer base that comes with success. They should have anticipated it better. After all, they know how many units they’ve made and sold and can anticipate the increased usage.

Finally, their customer service is awful. Messages go unanswered for weeks, if answered at all and their website and Facebook page rarely provide status information. When they do post something, it’s just a message saying they are working on it and upgrading without any details.

I’m now researching ways to use the devices and bypass their servers, or any servers outside of my home.