Excellus BCBS +12

Both the Excellus app and website are pretty bad. The app provides so little functionality. Every time I send a support ticket in about a problem with the app or web site I’m told it’s a known issue. I probably have at least 6 known issues and there doesn’t appear to be any interest by Excellus to fix them.

Now, I can’t even log into the app any more. It says my plan is incompatible with the mobile app. I sent in a support ticket on the web site. Guess what the response is - it’s a known issue.

Excellus is pretty much one of the few providers in this area so I guess they can choose to provide poor service.

Initial impressions are important. That’s where this app fails. Does not work seamlessly with FaceID. If you’re going to be on the iPhone, that’s essential. Turning on “Remember ID” will once, and turns itself off.

Also, while my medical account shows up OK, my dental account is no where to be seen. That is probably more the fault of of the Excellus back end and not the app, but it makes the app less useful to me.

Four tries to login with the same username/password that works on the browser, four times I get a “operation failed, please try again” message. Then the wheel spins endlessly. All I’m trying to do is set up an online payment option for my premium, because the process on the browser also leads to a dead end. Y’all want my money or not??