eXciteOSA‪®‬ 12+

The device itself is well designed and pretty usable/intuitive, but app itself is unfortunately pretty poorly designed, unstable, and, bafflingly, REQUIRED TO USE YOUR super expensive medical device.

The app looks ok, but there are some really basic features and UX safeguards missing. A few examples:

1. Accidentally closing the app makes you lose progress on your session without warning or any way to manually set the timer back to where you were.

2. If the device battery dies during a session, same issue—no credit, no help.

3. If the app loses bluetooth connection to the device, again, automatically lose all session progress.

4. The app can just randomly decide to lock you out, delete your account and ALL of your session progress. Has happened to me once already. Had to start back at day 1 after about 20 days of progress.

The device is only as good as the app that is required to use it. I was almost going to provide a glowing video review for the device which has greatly improved my sleep apnea symptoms UNTIL over a week ago when the app showed I needed to wait over 500 hours to do a session. It is in countdown mode and the app software specialist has yet been able to fix this problem for me. I now have
Lost all trust in this device. Sleep apnea can cause multiple health issues and I thought I found a lifesaver in this device. Unfortunately I have come to realize that this therapy may not be sustainable. Sad that what I thought was finally the answer to my sleep apnea is nothing more than a pipe dream. They need a backup plan for when the app fails. I do not yet know the status of the fix . My app is still counting down with 200+ hours to go. In the meantime, I am losing sleep😭

I am so tired of this app quitting for one reason or another during the session without any notification (a sound would be really helpful so that a person would know to go over to the app to restart it). I try to use the time during the sessions to be productive doing other things, and I am trying to distract myself from focusing on the physical experience of using the device as it is not especially pleasant. After some period of time, I will go over to the app to confirm that the session is complete, and then I learn that it cut off at some point. To get credit, I have to do the entire session again. I have messaged with customer service countless times on the app about this issue, and no response has been satisfactory.

I have some other complaints about the entire experience that I will save for another day.