Expedia 4+

Expedia’s Customer Service plays games!!!

Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.

Expedia STOLE my $$$!!! ( after posting review they gave a refund)

Update: Expedia reached out. I called them back and the lady I spoke to was very understanding. They issued me a refund for my rental car. Thank you Expedia for making this situation right!

I booked a flight, hotel and rental car through Expedia. Prepaid for all of it. Upon getting to the airport at 12:30 am the Hertz rental car worker was extremely rude and told us we could not take our rental car that was paid in full because we did not have a credit card. (We don’t do debt) There is a policy that allows customers to use a debit card if they have two proofs of identification and a return flight booked. He didn’t even consider letting us use that option. He closed shop and went home (clearly didn’t want to be there). A very nice lady working at the Avis counter gave us a number for a taxi to the hotel (thank goodness one was open at this time of night). We then notified Expedia and they absolutely refused to give us a vehicle or refund! We still needed a rental to get to our grandfather’s funeral. They were no help. They said because we didn’t have a credit card, they couldn’t refund us. We paid for nothing!! And Hertz assured us they were not paid for the car. (They also assured us they would deal with their rude employee) This is unacceptable, especially since their policy states that a debit card could have been used. I will NEVER use Expedia again!!!!!

Ответ разработчика ,

We’re sorry you’ve had a frustrating experience with our customer service team. We want to better understand what’s happened, but unfortunately, we can’t direct message in the app store. Can you reach out to our direct support channels at Expedia.com/service so we can look into this for you?

Website needs an update

II have used Expedia for years. Today I ran into an issue I hadn’t experienced before that raises a concern. I recently completed a trip that involved two separate payments - original payment for two rooms, second payment when I added an extra night to the hotel reservation. When we checked into hotel, Expedia agent had only added the extra night to ONE of the rooms and hotel clerk did not find the other reservation as it was still for the NEXT day check-in. So hotel charged me for the full stay for the second room. I called Expedia and got a refund for other second room, thankfully. Then I discovered the hotel overcharged me for the second room AND the extra night I added for both rooms at the end of our stay. I logged into Expedia to get copies of the two payments I had made for the rooms, and discovered Expedia only had the receipt for the last transaction - refund they had sent me. There was NO record of the original two payments for the trip itinerary. They ONLY keep the most recent transaction on an itinerary! This created a huge problem and I ended up spending almost an HOUR on chat with agents who had to manually create two receipts documenting the details for the two payments. What account websites delete original payment receipts if they issue you a partial refund??? Their system should keep records of ALL transactions for each trip/itinerary.

Ответ разработчика ,

Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?