The Express Vehicle Inspection App allows users to submit vehicle photos and video to their insurance company. Users of the app must have a valid claim number from a participating insurance company to use the app. The claim number can be obtained free of cost by anyone with an insurance cover from a participating insurance provider.
- New devices iPhoneX, XR, XS, XS-Max compatibility added.
Ratings and Reviews
Can I give less than 1 star?
The App will not function and sends you into an endless loop if you have an apostrophe ( ‘ ) in your name I.E . Any Irish sur name. Prior to this I received an email with all the log-in instructions which included a login WITH an apostrophe. When you call 800-help desk number they first tell you multiple times that you are spelling your own name wrong. Then they realize that you have an apostrophe and they have to “rename you” without it. After flipping though various screens with the help desk you are then told that the only way you can submit a report is to actually be in front of the car at that moment. The car was towed, but I took photos BEFORE. You cannot upload photos you have already taken and then get an endless barrage of automated texts telling you that your claim cannot be processed. Further calls to the help desk tell me that I cannot file a claim. This app and how you access it are not thought through for real world events and there are significant gaps between the company issuing you the instructions to use the app and the functionality of app itself. This should have been really easy. It’s pretty much a “fail” all around. Ask your claims adjuster how to enter the information without the app, you’ll be glad you didn’t waste as much of your time as I did.
Takes over your phone. Do not install!
So you install the app on an iPhone X and open it. It requests a password. You try to go back to the message they sent to copy the password but you can't, it's locked you to their app with no way to close out or switch screen. Someone non-technical will be stuck with a useless phone at that point. Also, be warned in case it matters, you apparently don't get to keep copies of the pictures the app takes. Complete waste of time, I suggest leaving it to the repair shop to deal with. Good luck trying to photograph the Vin in bright sunshine. You'll need lots of space around the vehicle to take the pictures they ask for. If cars are parked around it you'll be unable to frame the shot they ask for.
Worked fine for me
I almost didn’t download this because of all the bad reviews but it worked fine for me. I just followed the on-screen prompts. When it was time to submit I went back inside to wi-fi range just in case. Got a confirmation text that the info was sent. I have an elderly iPhone 6. I guess just try it on your phone. The app is free so there’s nothing to lose. Doing it myself was easier than meeting an adjuster. Doesn’t seem to be scammy in any way I can see but I’ll update this review if that changes.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- OnSource LLC
- 102.1 MB
- Photo & Video
- Requires iOS 8.0 or later.
- Requires iPadOS 8.0 or later.
- iPod touch
- Requires iOS 8.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2013 OnSource LLC
With Family Sharing set up, up to six family members can use this app.